The people at the front desk were always friendly & helpful. The photos of the rooms and the 1st floor are accurate. The rooms were clean for the most part (bedding, desk space, bathroom) however the window over the bed as well as under the bed was very dusty. The shampoo, conditioner and body were bigger plastic bottles that looked to be refilled (aka was used from previous guest). There were no small samples to keep it more sanitary. There were free toiletries and hair ties at the front desk for use. The room was on the smaller side which isn’t uncommon in Japan, but still comfortable. Close by the subway and Tenjinbashisuji, Osaka Castle, Owl Cafe and the Osaka Temmangu shrine.