I booked this suite thinking it was part of the Palms Hotel, but it turned out to be a privately-owned Airbnb-style rental—which I did not want and would have never booked knowingly.
The suite was filthy and misleading: dust on the headboard and mirrors, crumbs on the floor, squeaking floors, dirty and broken appliances, a stained and ripped sofa, a dirty tub (main reason I choose the spot) we ended up cleaning ourselves after buying cleaning supplies. The carpet with missing patches and a bad odor. The patio was also covered in stains. The photos online make it look nothing like reality.
When I complained, they gave me the wrong email to send photos and videos, delaying any help. I felt uncomfortable the entire stay and didn’t even want to sleep in the bed.
I would never stay here again or recommend this property to anyone.my issues still have not been resolved and now my trip is over.