When we arrived, we were notified that the trundle on our bunk bed was missing because their new mattresses had not come in. We purposely booked the family suite so it would have the trundle for our 3rd child. My daughter had to sleep on the very uncomfortable pullout couch. The property did give us free parking, though that hardly made up for it, as there were several other issues with the room. One of the lights didn't work, there was a missing lamp, and even though we booked 3 months in advance, we were put in a room overlooking the basketball courts (and could hear the ball being bounced from our room). No one ever notified us of the trundle situation prior to arriving. The next day, the hotel offered to have us move rooms after we were already unpacked. We were on our way out to Disneyland, so we declined. When we arrived back from our first day at Disneyland, the room was not made up. I called and asked why we didn't receive room service and the front desk said you have to request it. What?! No one ever told us this, either! The people at the front desk had an attitude when we complained, so that was also annoying.