6/10 Good
19 January 2025
Ceiling leaked, Broken areas of Spa. Otherwise ok
Our initial room was a cosy double which was mostly clean. There wwre cobwebs still hanging from the corners of the ceiling and the buttons on the radiator has been peeled to make it hard to use. The sink had some grime by the plug but it was ok. A few hours into our stay, the CEILING WAS LEAKING. It started slow and got gradually quicker. I reported this to reception who suspected it was due to the hot tub above us and she said she would go there first and then come to us. When she came to us, she explained the hot tub above had been overfilled and "it would be fine and stop soon" but we could move rooms if we wanted. During this time it got significantly worse so we of course asked to move. We were moved to an identical room across the hall which had a worse view of parked cars rather than the courtyard otherwise it was the same. We were given a voucher for two glasses of prosecco "for being so understanding" which was not useful as I do not drink for repigious reasons but i didnt want to embarass her by saying this. I had hoped a reasonable compensation would have been an upgrade, a meal, or spa therapy/access. In our new room, the only issue was a very low pressure shower which was not reported as we already moved once and were tired. We also had dinner in the Glasshouse; Very lovely, very tasty food and lovely staff, fairly high quality without a heavy cost. We paid for an hour in the spa later which was nice but the steam room and one area of the hydro pool didnt work
Rhys
Rhys, 2-night trip
Verified Hotels.com guest review
