Beautiful property and everyone was so kind and helpful
Malisa
Malisa (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 9 日
Shower door issues
Our check-in went fine. Room was clean. They cleaned our room 1 time during our 3 day stay but did not clean dishes and put them away. Could have used more toilet paper. The major problem occurred our first night when the safety buttons did not keep shower door from coming down when our 10 year old grandson was about to take a shower. He was trying to move swimming trunks that had been caught on shower door and the door came down. Safety buttons did not appear to have been adjusted properly and should not have have come down Fortunately, our grandchild was not hurt but very shook up. My husband was able to put it back up but we knew we needed to report it so that future guests would not be injured. Management seemed like it was all our fault. They moved us to another room where shower door was installed the same way and may come down at some point. At checkout 3 days later we were given a bill with $ 700 fee for damages.. Apparently ignoring any responsibility. We will see if higher management in Hilton actually read this review and check on all shower doors in this hotel to make sure door adjustments are inspected and repair if needed.
Janet
Janet (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
Jennifer
Jennifer (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Pamela
Pamela (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Amazing stat every time
We first visited this Hotel 2 years ago and had such a nice time we have chosen to come back two other times! All three times the staff was amazing very helpful the rooms are always clean comfortable and accommodating!! I’ve had issues with other hotels in the past were we would reserve a room with an ocean view to only get there and the room wasn’t available! Not one time has that happened at this hotel! Our ocean view is always available for us to enjoy! There’s a wonderful Breakfast each morning and an area to relax in charge your devices watch some tv & play some foosbal!!! Of course we wish the hotel was a bit more affordable but as long as yall continue giving us such a great experience I’m willing to pay! You guys are the best!!!
Stacey
Stacey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Nice room
Calixte
Calixte (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Wendy
Wendy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 25 日
The bed was horrible not comfortable at all body was hurting but everything else was okay
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Jason
Jason (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Stacey
Stacey (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 23 日
I did not get the ocean view I booked, their idea of a privacy curtain in the room was sheer and see through, one elevator was broke and the working was literally the slowest one I have been on in my almost 53 years of living. 20.00 for parking but no security and nowhere for visitors to park without paying if you don’t want to get towed. I definitely was not impressed with the lady who told me some bs story why I wasn’t getting my ocean view after driving 6 hours to get there. She wasn’t even apologetic or nice about being she works in customer service and is the face of the hotel when you walk in. I love this chain but not this location.
Amber
Amber (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Justin
Justin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Jordan
Jordan (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 21 日
Everything was good except the fact that eather one employee took my kids slide or some one stole them from swiming pool 2 pairs that where over $150 each.
Ivan
Ivan (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 21 日
Rosalia
Rosalia (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 16 日
Stacey
Stacey (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 14 日
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 13 日
Jason
Jason (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 13 日
Terrible.
Absolutely terrible. We got to our room and there was no bottled water so I asked the front desk if I could have some so I could take my meds and they said I had to be a Hilton rewards member to get bottled water upon checkin. So ridiculous. The elevators do not work so we had to take the stairs. The pool was so disgusting and milky, slimy water. It was not kept up with at all.
We checked out after one night and went to bed ye grand Galvez and got all the bottled water we wanted and the best service ever. We are now Marriott reward members.
Jamie
Jamie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 10 日
Cheryl
Cheryl (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 10 日
Jeremy
Jeremy (7 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 9 日
Clean and comfortable beach stay
Our room was clean and the beds were very comfortable. The staff was very friendly. We had left and we’re just down the block getting gas and the hotel called to say they found some jewelry in our room which I really appreciate it. Breakfast was good too.