Arrived at 11am, but room wasn’t ready until after 3pm. Our bags were left unsecured in the lobby, and a random bus driver attempted to take mine—very unsettling. When we finally got a room, it reeked of mold and fresh paint. Requested a different room, which was up three flights of stairs with no elevator. The mini fridge didn’t work and took over 90 minutes to fix.
The property is large, but only rooms and dining areas are air-conditioned. The lobby isn’t, making it uncomfortable. Food was just okay—buffet-style and repetitive, especially for breakfast. Limited bar access: only two outdoor bars and no drink service around the property. Beach bar offers no frozen drinks. Drug dealers on kayaks were constantly heckling us from the water—staff said they couldn’t intervene unless they came ashore.
Beach had mucky sand and sea grass, which made swimming unpleasant. The resort is very close to the airport, so expect loud plane noise all day. Outdoor walkways mean getting soaked if it rains—no covered paths. Definitely not ideal for older guests or those with mobility issues.
The 24hr sports bar had a strong mildew smell, and we left immediately. Night entertainment was a highlight, with engaging performers, but again, no drink service—you have to get your own. Overall, disappointing experience.