4 star experience because a 50-meter harbour lap pool is unbeatable. And very congenial evening restaurant service. 5th floor room with beautiful views, windows, balcony.
However, a number of things are not to Copenhagen standard:
- 3 days of trying to get the room cleaned
- app check-in does not upgrade, provide perks, offer cleaning or room service
- iron is not steam. Bring your own steamer to look professional
- no coffee maker and minimal amenities
- no blackout curtains
- 2nd floor (before upgrade) bathroom had bad smell from drains