Perhaps the best stay I ever made in my life . What an amazing experience.
Sabyasachi
Sabyasachi (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 9 日
Raven
Raven (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 3 日
isabella
isabella (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 6 月 2 日
The staff was so wonderful
Maureen
Maureen (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 28 日
Very nice
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 24 日
Tamara Andrea
Tamara Andrea (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 5 月 21 日
After you’ve check in, they do not care
Every morning after checking in, I spoke with the front desk concierge about the uncomfortable temperature in our room. I even suggested switching to a smaller room in hopes it might be cooler, but nothing was done. I was repeatedly told that maintenance had checked the room and found the temperature to be "fine."
Out of desperation, I called at 3 a.m. and requested maintenance again. This time, the technician and I used Google Translate to communicate and confirmed that the room was indeed hot. Yet, the next morning, the concierge casually acknowledged the issue, saying they had notes about the heat — but still, no action was taken.
I had no reason to be dishonest about the problem, especially on our first day. What was most disappointing was the staff's attitude, which came across as, "You're already here, so deal with it." There was no real effort to resolve the issue or make things right.
I strongly advise against booking here — not just because of the air conditioning issues, but because of the management's lack of urgency and care in addressing guest concerns.
Tamara
Tamara (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 16 日
Beautiful property. The most friendliest staff.
Crystal
Crystal (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 16 日
Beautiful resort, very inclusive for everyone age and anything in between! Had sooo much fun! The restaurants food for dinner were ALL so fresh nd good. You wouldn’t even notice it was an all inclusive meal. The staff was soo nice and accommodated any need. Felt safe morning nd night. They had daily parties for night life the poured into their on site club which was sooo fun. A lot of daily water sports in the pool with swim up bars. I’ve never gotten so tan in my life lol. Rooms were cleaned daily sometimes twice a day something I’ve never experienced, lol I would say it’s more of a couples resort which was perfect for why we came, highly recommended! Very close to excursions and shops about 15mins. Ubers cost about $5 American dollars. Getting bck you will need a taxi had a hard time getting uber were none available. Taxi were a flat $20. Will recommend this resort!!!
Ashleigh
Ashleigh (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 15 日
The beach access was good. The food service was good.
Nicole
Nicole (3 晚浪漫旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 14 日
Would not return here, food was awful
Olivia
Olivia (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2025 年 5 月 14 日
Natika
Natika (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 14 日
Paul
Paul (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Menahem
Menahem (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 13 日
Loved
Tammy Thiên
Tammy Thiên (3 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2025 年 5 月 13 日
I all but no help destroy my trip from Cancun to Houston