I have stayed at many Hyatts and this one was the worst. When we first got to our room, the room was hot. It wasn’t cool down until the next day, but it did get hot again in the room. The whole hotel was hot. We left our room Saturday morning around 10 o’clock and when we walked out, we saw the housekeeping ladies. When we returned at 3:00 PM, our room hadn’t been cleaned. I called front desk and they said it was because they were only two cleaning people and that they were gone for the day. We didn’t have towels in our room was dirty. We didn’t get towels until that night. That was very inconvenient, especially since I was traveling with three young kids. When I talked to the front desk person Sunday morning at checkout about my concerns, they gave me the number to the general manager. They also said they didn’t know why the other people told me they were only two cleaning people. He told me that they clean the rooms every other day. This was not told to me when I checked in. I would have booked something else. Also, we couldn’t use the pool because it was closed.