Great experience! The hotel was really amazing! They upgraded our package to VIP at no charge. This entailed an exclusive check-in/check-out experience, as well as, VIP break seating area. Downstairs in the hotel lobby, guest had access to a Starbuck and two in-hotel restaurants, both of which were fantastic. The concierge service was amazing and we used their transportation service to help us get around there city quite a bit, too. Roberto was our guide and gracious host for most our trip. The local neighborhood had many great restaurants and nightlife venues in easy walking distance. The room service had a fantastic variety of delicious options, which was wonderful after some of our long shopping days. Safety and security were paramount as there was an obvious police presence on almost every street corner. An abundance of private security was also apparent at many establishments.