Bristol International Airport (BRS) - 78 min drive
Cheltenham Spa Station - 12 min drive
Stonehouse Station - 23 min drive
Kemble Station - 25 min drive
Restaurants
The Merryfellow Inn - 14 min walk
Norwood Arms - 5 min drive
Place Fish & Chips - 2 min drive
Curious Cafe - 5 min drive
Clock Tower
About this property
Doubletree by Hilton Cheltenham
Doubletree by Hilton Cheltenham puts you within a 10-minute drive of Cheltenham Racecourse. You can visit the spa to indulge in massages, facials or manicures and pedicures, and international cuisine is served at Lake 52, which is open for dinner. Other highlights include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers say great things about the helpful staff.
Languages
English, French, Russian, Spanish
At a glance
Hotel size
148 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-out available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (17 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
Pets
Pets allowed (dogs only, up to 34 kg per pet)*
Service animals welcome
Specific rooms only, restrictions apply*
Food and water bowls available
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Secured on-site self-parking (GBP 5 per night)
Wheelchair-accessible parking on site
Other information
Designated smoking area (fines apply)
Property amenities
Food and drink
Full breakfast (surcharge) on weekday mornings 6:30 AM–10 AM
Restaurant
Bar/lounge
24-hour room service
Snack bar/deli
Travelling with children
Children stay for free (see details)
Children's menu
What to do
Fitness classes
Bike rentals nearby
Golfing nearby
Hiking/biking trails nearby
Working away
9 meeting rooms
Conference space (2874 square feet)
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Bike hire
Facilities
Built in 1848
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Television in common areas
Fitness centre
Adjacent to a golf course
An indoor pool
Full-service spa
Hot tub
Sauna
Steam room
Banquet hall
Accessibility
Wheelchair-accessible parking
5 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Front entrance ramp
Upper floors accessible by stairs only
Room amenities
Be entertained
Television
Home comfort
Heating
Ceiling fan
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Soundproofed rooms
Free cot/infant bed
Bed sheets provided
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi
Phone
More
Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available
Special features
Spa
BEAUTY AT CHELTENHAM has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.
Dining
Lake 52 – Overlooking the garden, this restaurant specialises in international cuisine and only serves dinner. A children's menu is available.
Lilleybrook Bar – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Fees & policies
Refundable deposits
Deposit: GBP 50.00 per night
Breakage deposit: GBP 200.00 per night
Optional extras
Full breakfast is offered for an extra charge of approximately GBP 13.95 per person
Late checkout can be arranged for an extra charge of GBP 30 (subject to availability)
Renovations and closures
The property will be renovating from 22 July 2024 to 15 February 2025 (completion date subject to change). The following areas are affected:
Exterior
Selected guestrooms
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.
Pets
Service animals exempt from fees
Pet deposit: GBP 15.00 per night
Pets are allowed for an extra charge of GBP 15 per pet, per night
Parking
Secured self-parking costs GBP 5 per night
Pool, spa, & gym (if applicable)
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Cheltenham Park Hotel
Barcelo Charlton Kings
Cheltenham Park Hotel Charlton Kings
Charlton Kings Barcelo
Doubletree Hilton Cheltenham Hotel
Doubletree Hilton Hotel
Doubletree Hilton Cheltenham
DoubleTree By Hilton Cheltenham Charlton Kings
Cheltenham Park Hotel
Charlton Kings Barcelo
Doubletree by Hilton Cheltenham Hotel
Doubletree by Hilton Cheltenham Cheltenham
Doubletree by Hilton Cheltenham Hotel Cheltenham
Frequently asked questions
Does Doubletree by Hilton Cheltenham offer free cancellation for a full refund?
Yes, Doubletree by Hilton Cheltenham does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Doubletree by Hilton Cheltenham?
Yes, there's an indoor pool.
Are pets allowed at Doubletree by Hilton Cheltenham?
Yes, dogs are welcome, with a maximum weight of 34 kg per pet. There's a charge of GBP 15 per pet, per night, and there's also a deposit of GBP 15.00 per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Doubletree by Hilton Cheltenham?
Yes. Self-parking costs GBP 5 per night.
What are the check-in and check-out times at Doubletree by Hilton Cheltenham?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of GBP 30 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Doubletree by Hilton Cheltenham and nearby?
Have fun with nearby activities such as cycling and hiking, and practise your swing on the nearby golf course. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and soothe your senses in the hot tub. Doubletree by Hilton Cheltenham also has an indoor pool, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Doubletree by Hilton Cheltenham?
Yes, Lake 52 offers international cuisine and garden views.
Doubletree by Hilton Cheltenham Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.4/10
Cleanliness
8.4/10
Staff & service
7.8/10
Amenities
7.6/10
Property conditions & facilities
7.6/10
Eco-friendliness
Reviews
10/10 Exceptional
17 November 2024
Lovely
Would recommend and stay again lovely location and a trip to the ivy is recommend while you’re staying nearby
Catherine
Catherine, 4-night trip
Verified Hotels.com guest review
6/10 Good
5 November 2024
The rooms are going under refurbishment which is great news however my room had no heating it the tower rail didn't work. There was an unpleasant and odor generally around the area
David
David, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
30 October 2024
2busi but enjoying life
They had a full service gym attached to the hotel which was excellent. The breakfast offered a nice variety on both hot and cold side. Rooms were a bit small but I wasn’t planning to dance in it and the beds were comfortable.
Joseph
Joseph, 2-night business trip
Verified Hotels.com guest review
4/10 Fair
22 October 2024
Dirty Facilities and Cold Bedroom
Unfortunately my stay wasn't the best. Even though the staff were very friendly and helpful, the cleanliness and services let the hotel down.
The pool changing rooms were dirty and the floor was pretty disgusting with matted hair and dirt. It looked like it hasn't been cleaned all day (I went at 8pm), even though there was 3 staff on the Spa desk. I was hoping for a relaxing swim, unfortunately there was clubbing music blasting out and an aqua aerobics session on. It would of been nice to know this as I wouldn't of wasted my time.
The heating in the room was broken and the radiator didn't work. The lights also flickered and the duvet was very thin for winter months. There was a lovely girl on reception who swiftly brought me a mini radiator and another duvet, not ideal but my issue was resolved quickly.
There are no lifts and some of the rooms are well away from reception or the restaurants, so it's a bit of a mission to get around with your bags.
On a positive side, my room was an updated room and it was comfy and had all the amenities (apart from heating!). The gym was small, but of a very high standard with some brilliant equipment and much better than most hotels. The staff were also helpful and attentive.
Verified traveller
1-night business trip
Verified Hotels.com guest review
6/10 Good
21 October 2024
I was bit disappointed on our second day steam room and sona room was not working. We were not informed about this. We were also disappointed with the breakfast everything was cold. Staff was helpful.
Jasvir
Jasvir, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
19 October 2024
Hayleigh
Hayleigh, 1-night family trip
Verified Hotels.com guest review
2/10 Poor
13 October 2024
Food poison
I was with my daughters! We had the same breakfast exept my youngest one had scrambled eggs! She became so I'll with food poison for 4 days!
Very disappointed!!!
Narciza
Narciza, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
12 October 2024
Will definitely stay again
Great quality room, spacious and high quality. Great shower , powerful and good temperature. Comfortable bed and bedding. Possibly higher tog duvet would be a suggestion but was very comfortable. Great breakfast options and quality
Becci
Becci, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
2 October 2024
Not so good. Work was being done near our room. There was a door to the outside near our room left open which made it cold. Furniture was being moved around and we heard people talking in the corridor outside our room early in the morning.
Kevin
Kevin, 1-night trip
Verified Hotels.com guest review
6/10 Good
27 September 2024
The hotel and staff was exceptional my only concerns the night I stay was quite noisy as think weddings guests were staying also. So my room wasn’t soundproof as stated plus disturb twice by knocking on door by drunk guests at wrong door number. Apart from that I honestly enjoyed my stay .
Gavin
Gavin, 1-night trip
Verified Hotels.com guest review
8/10 Very good
26 September 2024
Greg
Greg, 1-night trip
Verified Hotels.com guest review
8/10 Very good
25 September 2024
Verified traveller
1-night business trip
Verified Hotels.com guest review
8/10 Very good
14 September 2024
Ms Zoe
Easy check in and lovely clean room. Had breakfast in my room and this was served in good time and presentation good.
Verified traveller
1-night trip
Verified Hotels.com guest review
2/10 Poor
2 September 2024
I felt like a 2nd class citizen
Pro: the staff were friendly.
Con: mis sold, dangerous, grim
I booked a wheelchair accessible room. I let them know I was a wheelchair user travelling alone in advance.
Unfortunately it seemed to be designed for the comfort of the carer of the disabled person.
This assumes all disabled people have carers (we don't, I travel alone) and that their needs are more important than the disabled person.
The issues with the room were :
The bathroom wasn't done to to the same standard as a normal doubletree bathroom. It felt more like an old hospital than a comfortable hotel.
Many things out of reach:
Reception - it said wheelchair access but what they meant is that from the main entrance to the room area you either have to go up stairs or walk 100m+ outside then go up a big step inside to ask for a ramp to be put down.
The emergency alarm in the room (which door safety should go to the floor, not to standing height so it can be pulled if one falls to the floor)
Getting through the front door to the part of the hotel with the room in
The main sink in the bathroom
The shower (head)
The tray in the shower to put your bottles of shower gel etc
The safe
The kettle
The iron
The ironing board
Curtains, so couldn't close them or the windows
The dressing gown
Bed was higher than maximum height recommended for wheelchair users
Plus
Awful WiFi
Dirty towels
Cigarette smell
Very thin walls, noisy
Why does Hilton think that disabled customers don't deserve the same quality of room?
Verified traveller
1-night business trip
Verified Hotels.com guest review
2/10 Poor
26 August 2024
First & Last time!
No hot water, no AC, noisy at night with other guests banging around. Cleaning service was the only positive to have clean sheets.
Verified traveller
1-night trip
Verified Hotels.com guest review
8/10 Very good
21 August 2024
Jeff
Jeff, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
19 August 2024
Kanwaldeep
Kanwaldeep, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 August 2024
Great hotel. Lovely location. Pool is great too
Adam
Adam, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
18 August 2024
For the price, rooms was expected. Breakfast was lovely plenty of seating and lots to choose from.
Elizabeth
Elizabeth, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
18 August 2024
Lovely stay and room nice and clean
Nikki
Nikki, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Very convenient perfect for a stop over
Dave
Dave, 1-night trip
Verified Expedia guest review
10/10 Exceptional
17 August 2024
Rebecca
Rebecca, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 August 2024
Choose to stay at this hotel to celebrate our 50th wedding anniversary before our big party event . We were not disappointed. The hotel staff were very welcoming , polite and professional .
Eileen
Eileen, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 August 2024
Rooms were spacious and restaurant food was good.
When the landscaping by the lake is finished the views will be outstanding.
Andrew
Andrew, 1-night trip
Verified Expedia guest review
8/10 Very good
1 August 2024
Nice size rooms and lovely views over the back. We didnt use the spa in the end ao csnt comment
Really close to the golf course