We had an unexpected situation where our Airbnb flooded, and we arrived at the Hyatt Place around 12:30 AM — exhausted and stressed. From the moment we walked in, the staff went above and beyond to make us feel welcome and taken care of. They were kind, professional, and incredibly accommodating during a very difficult night.
Everyone we interacted with made us feel like valued guests, not just customers. Their service truly made all the difference, and we’re so grateful. I will definitely stay here again and highly recommend this hotel to anyone looking for comfort, great service, and genuine hospitality. Thank you to the amazing team!