Service was great just no hot water after day one, the mirror kept sounding like Bluetooth when using the bathroom for some reason, the power went out , the elevator was extremely slow, and it was hot.
MaJadia
MaJadia (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 13 日
Brenda
Brenda (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 13 日
Your next stay should be here!
One of the best hotel stays I’ve had in a long time. The staff was more than welcoming, the bed was comfortable, and my room was spotless! I’ll be back for a stay. $75 accidental fee, $45 valet parking nightly. Best hotel in the Atlanta area
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 11 日
Melaine
Melaine (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 10 日
Marcia
Marcia (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Overall excellent hospitality
Reginald
Reginald (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 8 日
I'll stay somewhere else next time
I reserved a corner room specifically and did not get one. I requested to have the special addition of a camp set up in the room for my daughter and did not receive. We waited 45min for breakfast at the property restaurant, and we were the only ones in it! The food was mediocre at best.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 8 日
Valerie
Valerie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 8 日
Gloria
Gloria (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 7 日
April
April (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 6 日
5 stars!
Very welcoming. Absolutely clean and so beautifully done! Parking across the street $25.00. Quiet and very comfortable! Love. We booked another night bc of it being so nice and clean! Loved the room and the exposed brick!
Valerie
Valerie (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 6 日
Inept and Unacceptable Service of Major City Hotel
The first day of the stay, there was a rude awakening. No hot water in the sink or the shower. The showerhead protruded from a high ceiling fixture. The water pressure was low. Unfortunately, that was good because we didn't want freezing cold water pulsating down. There was no fan in the bathroom to air out the steam from the shower, which made the room and the carpet very damp. The bed sheets were so rough that it felt like my skin was being scraped. It was like lying under a curtain. The pillows were super soft and lacked any firmness. They were filled with what seemed like feathers. Poor choice for those with allergies. The covers did not pull away from the bottom of the bed. Very uncomfortable. When we used the clothes steamer, it set off the smoke detector. We thought there was a fire drill taking place. We had no idea the steamer would activate the smoke detector. We did not receive housekeeping service the next day. After having brought this to the attention of the front desk, they said they were busy and couldn't get to it. When it happened a second time, they told us we had to request it. Nowhere in their literature did they make it clear that we had to request housekeeping. The only thing they mentioned on a small card was that after three days of getting towel service, we would be charged. Also, we did not use the do-not-disturb doorhanger. They said they would get someone in to fix the water temperature because another hotel guest complained.
真實旅客
5 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 5 日
Deposit was not refund but doubled
The hotel was acceptable and in good
Location.
However, during the check in the hotel tried to charge me for the stay , of which I have already paid through hotels.com via Expedia.
I really had to explain myself and went on a journey of having to prove that I have already paid for the stay.
I was then ask to leave a deposit payment , normal.
However , after I have checked out , I did inquire about the deposit payment refund - I was not too confident with the hotel. Due to the effort I had to make to proved I had already paid for my stay, during the check in.
I was informed that my deposit would be refund and that there was no problem.
Two days later , was deposit was not refund but it was doubled.
As I was not far from the hotel- I went back to clarify the situation.
Only for them to quickly explained that it was a fault with Expedia. It was not clear to why at all.
Left a rather sour experience. The staff was rather unprofessional as I had to pursue to proved that mistake was made on their end.
It made me wonder, how many times this mistake was made on travellers not from Atlanta.
Supachok
Supachok (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 5 日
Kim Kristoffer
Kim Kristoffer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
LAKIKO
LAKIKO (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 4 日
Latrice
Latrice (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 3 日
Tayunia
Tayunia (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 1 日
Sara
Sara (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Amazing hotel 10 out of 10
The only hotel I would book at, everything was amazing, good vibes great customer service I would definitely recommend this hotel back home in Arkansas. Thanks for making my husband and I 4th anniversary special. This is a great opportunity for photographers to shoot wonderful photos with the unique painting and art through out the hotel. I actually book another night! I over heard tomorrow is this hotel big day, and I’m ready to be apart of the experience/family.
India
India (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Hope
Hope (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
EVERYTHING WAS EXCELLENT
LATASHA
LATASHA (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Kevin
Kevin (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Loved the style
The hotel and room was beautiful, clean, and spacious. The staff was very kind and accommodating.