Great variety of menu items and room service until 9pm. Night time room service menu was not as ideal as we would have liked we ended up ordering in. I have never met such wonderful welcoming staff, not just mostly bet absolutely everyone was amazing.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 11 日
Gerard
Gerard (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 10 日
Well appointed
Well appointed room and good package deal but bathroom was showing signs of age and wear. Heating took a long time to get to a comfortable temperature. Service in the bar was slow. I was also unable to get an itemised bill to claim back my parking for a work expense.
Deborah
Deborah (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 5 日
RAJRISHI
RAJRISHI (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Jonathan
Jonathan (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Natalia
Natalia (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 27 日
Timothy
Timothy (4 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 26 日
Robert
Robert (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Jan
Jan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Alison
Alison (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 21 日
Time Hasn’t Been Kind to this Hotel
I can see that the hotel was once nice, but it has been a long time since then. Very old, very outdated. The rust in my bathtub told a story of decades of neglect. It’s fine if you can get a deal, but it’s not worth much.
Jordan
Jordan (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 19 日
Comfortable, Great Seervice and Friendly
From the first moment, service was friendly and efficient. Check-in was seamless. The room was comfortable, especially the bed. The sink was separate to the bathroom, with no door to the sink area. Breakfast was great. Evening meals were very good, although there was a hiccup with our dessert (mudcake) coming 3/4 frozen after a long period of time. The bar staff were tardy in coming to customers waiting to be seated.
All in all a great place and we would come again.
Peter
Peter (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 19 日
Greg
Greg (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
Kaushik
Kaushik (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 17 日
Overall experience
It was overall 3/5 because we were handled by an intern who had limited knowledge with luggage and the facilities of the hotel. It is understandable, however I do think there should be a senior member to accompany interns for providing consistent excellent customer service to all clients. In addition, there were consistent construction going on just outside the hotel, we were woken up before 7am and interrupted our sleep at night time as well (not even sure why there were construction noise after 8pm).
Filip
Filip (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Shelley
Shelley (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 9 日
Kit
Kit (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Best
Travelled from England only stayed the one night as I was meeting friend! Stayed in other 5 star hotels in the area but this was the best. Would have loved the time to check out spa area et. Would stay here again
Susan
Susan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 7 日
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 4 日
Just sign this document....
At check in things started well enough. The staff member was pleasant and engaging. Things went awray when a sheet of A4 paper was produced with a requirement to sign. It was literally impossible to read the legalese in font appropriately size 2. Until this was signed we were not going to our room. We had already paid in full. There had been no information that this would be required. We had paid a security deposit of $400.
A senior manager appeared. The form was reprinted on A3. It could now be read. The customer is required to agree to a number of conditions plus full acceptance of the privacy policy. When asked what was in the policy no one could say. The advice was to go to the Web page and read it. The hotel could not print it or give access to screen. They were prepared to cancel my booking and allow the cancellation policy to operate. That would mean all money paid would be forfeit.
After a long tiring journey this is not ideal. We signed.
In the room the toilet seat was very loose on its mounts. We asked that it be fixed. It never was. We were there 4 nights.
When opened this would have been a 5 star hotel. It has been neglected. It is tired. The breakfast is $36 each. It is adequate, but the coffee is not. It is terrible. Made in a machine it is weak and far from hot.