When I arrived at the hotel at 1am, I was met with 3 staff members. All were very friendly. I had previously left another hotel and was extremely exhausted. I was NOT told that I would have to pay an entire day for TWO hours and had I checked in at 3 am it would have been considered early check in. I get into the room on the first floor. I would NOT recommend this. There were bugs I found on the floor, the rooms were clearly outdated, flooring was very questionable and hard to tell if it were truly cleaned. The room smelled stale. I was so exhausted I sprayed the bed and hoped for the best. The next morning (mind you I had a reservation from Th to Su. My son had a tournament so we left early and I was going to talk to the staff when we returned. We came back only to find our stuff LOCKED in the room and the keycard not working. I go to the front, I explain about the bugs, I explain my stuff is in the room and to inquire about what’s going on. I spoke with one of the girls and she said pest control had been called and that they can change rooms but I needed another hold fee that cannot be waived. I was livid. I eventually spoke with Savannah the manager and she took care of everything. We were moved to the 17th floor and while the flooring still is questionable, it was a MUCH better stay. We went to the restaurant and the food was good. We had a nice view and could see the fireworks from our room. Overall it ended well but I WOULD NOT stay on the 1st floor
Jamie
Jamie (3 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 7 月 25 日
False advertising
First when I booked it online I was supposed to pay $150 just as the website was advertising. It had nothing included about the fees so when I came they charged me $250 on top of $150. I wasn’t happy about the fail advertising
Deanna
Deanna (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Ian
Ian (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 15 日
En resumen, por el precio que se paga, la experiencia fue muy deficiente. La atención, la falta de información clara, y sobre todo la falta de limpieza, hacen que no recomiende este hotel y no volvería a hospedarme aquí.
Leisy
Leisy (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 13 日
Hotel is nice and clean. Room was nice. Soda bed mattress springs were terrible had to put the sofa cushion on top of it so my daughter could sleep.
Bradley
Bradley (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 11 日
It’s was fine…
As a proclaimed “Disney Hotel” I cannot believe I was charged $30 a day parking fee as Disney hotels are free parking. Would I have know that I would have stayed on actual Disney property. I chose Renaissance to save a bit of money but ended up spending more after resort fees, parking fees, Ubers to park etc. Lobby is nice and updated. Bathrooms need to be redone and we could not cool off at night no matter how low we put AC.
Kelli
Kelli (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Carolina
Carolina (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 11 日
Beautiful Hotel walk to Disney Springs
Debbie
Debbie (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 10 日
Jorge
Jorge (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 7 日
Moraima
Moraima (4 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 5 日
Renaissance
There were tiny ants everywhere in the room, the towels were so scratchy and rough, you hated to use them! Also they don’t tell you you can hear traffic going by all night and we were on the 12th floor… it was like staying at an apartment complex.. you could hear every sound from the hallway or other rooms..
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 5 日
Destini
Destini (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 4 日
Daniel
Daniel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 3 日
Exceptional
The stay was exceptional and the hotel and room were very clean. I would o my add a couple points. I looked for an exceptional hotel at a great price, however I brought my car and parking was an extra $30 nightly. The cafe in the lobby was perfect but could get easily bogged down if more than 4 people were in line since it included coffee as well. Again the cafe was perfect and food was amazing (they do offer vouchers for food and drinks) , if they could offer a self checkout in the cafe/store that would be amazing. Either way I can’t stress enough that the hotel is exceptional and feels very high end. I would recommend it to friends.
Daniel
Daniel (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 1 日
Crystal
Crystal (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Kimberly
Kimberly (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
adrian
adrian (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 30 日
Christine
Christine (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 29 日
Great stay
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 6 月 26 日
angela
angela (5 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 6 月 24 日
The Restaurant needs to improve!
The hotel in general is ok. The problem is the restaurant even though the food is good, they have many problems making your order, the plates are incomplete (they don't include what it says in the menu) they make many mistakes, I order a french toast, they give me pancakes...and they took forever....The buffet had no eggs or protein (bacon or sausage) the waiters are no where to find... maybe is understaff not sure but I had a problem everyday with my food.