Not good service from the front desk and front desk manager
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2023 年 8 月 6 日
Johnny
Johnny (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 8 月 10 日
Disappointed
Both hotels.com and the hotel charged credit card so now I was charged double. Valet was quoted at $58, but was charged $75 and my car was parked on Chicago city streets. Stayed 2 nights. I asked for extra towels (we had 3 in room), never received. Mandatory charge of $99 for food ($10 off dinner and free breakfast for 2). Not worth that price and we weren’t planning on eating meals there but required to pay. Asked to speak to a manager but there was no staff around.
It was a great location for us but definitely not for double the charge, lack of service and food charge.
Peggy
Peggy (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 9 日
Nada
Nada (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 3 日
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 8 月 3 日
VÍCTOR RAUL
VÍCTOR RAUL (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Lydia
Lydia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Gerardo
Gerardo (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 28 日
Theodore
Theodore (3 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 7 月 28 日
Monu
Monu (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 27 日
Minjung
Minjung (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 24 日
Very Good
Missed my train and ended up staying a night at the Ambassador. It was a good experience.
Ellie
Ellie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 22 日
Jennifer
Jennifer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 18 日
We have stayed at this location previously
though it has been awhile.
The staff is expertly considerate and helpful, including a sense of humor.
We will come back.
Becky
Becky (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Emily Anne
Emily Anne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Great experience expect the one thing
Overall, we had a great experience. However, the valet service was quite expensive and the staff could have been more courteous. The self-service parking next door was also a bit confusing to navigate.