維多利亞 4 星級酒店

"Two reasons you should consider this hotel but many more reasons not to book! Good things: the spa and restaurant staff are great, and the location is exceptional but they’re many other hotels next door. Bad things: - unfriendly receptionist: the receptionists were not attentive and friendly throughout my 3-day stay, especially the one who checked me in. I just looked at the other guest comments, it seems my bad experience was not unique to me. - Room conditions: the room has a very small window (like a prison) that offers almost no natural night. Hotels.com must indicate this in the room description because people like me do mind. Also, the room size is small. - Noise: Throughout my entire stay, I could not sleep well because of the noise coming from both inside and outside of the hotel. Imagine disco music is On till 2am. - Housekeeping: the bathrobes were being removed from the room and clean towels were not refilled. The cleaning and amenities were random - good luck! Extra charge: 20 Euro for the receptionist to just make a phone call to get a taxi, while the taxi ride costs just 10 Euro. I’d rather pay an extra fee to the taxi driver who actually delivered a service and drove me to the train station safely. Where does it say in the hotel’s public information on this extra charge? Shouldn't it be a part of the 5-star hotel? "

"Veronica is very nice and helpful during our stay there. The location is very convenient to the restaurants we like and all sight seeing spots are all in walking distance. The only drawback is no elevator inside the building so if you are not travelling with a strong guy and with heavy suitcase, you will have to reconsider the larger suite here as mine is the smallest which is on the top floor. 😞"