the Hotel is at a very good location, there's a mall right next to it. the swimming pool is the best and totally worth the price. if you travel with kids. I would strongly recommend this hotel. by the way the spa service is very good with reasonable price, the best of all, they come to your room, think of a long day traveling and walking end with great massage in the room. that's your dream vacation,
真實旅客
3 晚家庭旅程
Expedia 真實旅客評價
2/10 欠佳
2019年6月14日
沒有,服務差,態度傲慢
真實旅客
4 晚浪漫旅程
Expedia 真實旅客評價
8/10 很好
2019年6月13日
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2019年5月27日
Ting Ju
Ting Ju (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年5月17日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
4/10 一般
2019年5月15日
真實旅客
6 晚友伴旅程
Hotels.com 真實旅客評價
6/10 不錯
2019年5月15日
No disable room for wheelchair users
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2019年5月14日
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2019年5月7日
真實旅客
1 晚行程
Expedia 真實旅客評價
2/10 欠佳
2019年5月2日
Horrible, terrible. Disappointed. Unclean and rude
I never thought I would have to go through such an unpleasant experience in Toyoko Inn given that it’s a famous chain hotel brand.
When we checked in, the staff did not inform that our room will be the side room, nor did they inform that there’s a noisy water facility party just right above our head. Then whenthe party passed 10pm, which is the time supposed to end, and has no sign to stop, we told the staff that the noise is really disturbing for people that has to get up early, the staff simply ignored us and turned away!!?!?
Secondly, after we got to our room, we found the room size is not the same as I had booked. We went to the counter and told the staff. They just wanted to pretend it didn’t happen??! Then they kept telling me the room is “ALMOST” the same as I booked and the hotel is full-booked that day so they couldn’t change a room for us.
The most horrible part is the cleanliness. SUPER NOT CLEAN. The toilet and the room floor are dirty and you can see the slippers used. And all the supplies are for two, but we have four ppl. That was when I realized they stuffed the four of us in a two-ppl room!!! WE BOOKED FOR A FOUR-PPL ROOM!!!! We called room-service for additional two pairs of supplies. BUT WE WAITED FOUR HOURS AND NOTHING WAS DELIVERED!!! I called the room service again and they answered they didn’t have any clean towels or slippers left. ARE U KIDDING???? I’m really furious.
Toyoko Inn Cebu is super terrible that I strongly ask ppl not to live there’s.