The Robertson did not meet my expectations. The only thing that was nice about this residence was the entrance, the rest was not what we expected, and nothing like what the pictures provided. First of, it’s extremely hot in the entire complex, and the apartment was so run down. One of the beds was in the living room, and two single beds was almost in a closet. The AC only worked in one for the rooms and the rest was really rusty. We also had like 3 universal ac remotes that didn’t work. We had to call the reception and when he came up he didn’t even know which remote to use. The bathroom was super dirty, and I’m glad this was only for one stay.
The worst part about this whole stay was the fact that we had to wait up to 20 minutes for the elevator to arrive, because it would not stop in our floor and if it did, it would already be full.
The location was also not so convenient.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2024年7月19日
No flexibility for early check-in. They seem to only let everyone check-in at 3pm so a queue of people waiting.
Suddenly at 3pm all rooms are ready.
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年5月9日
Carsten
Carsten (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年2月9日
Hasan
Hasan (4 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年1月23日
청결에 좀더 세심한 신경써주시기를
회사에서 운영하는 방이라 그런지 청소상태보고 기겁했어요.
일단 욕실은 물때가 잔뜩 껴있고,
개미들이 그릇이며, 침대위까지 있어서
소름끼치고 스트레스였어요.
또 아이가 쇼파에 앉았는데
뾰족한게 찔린다해서 꺼내보니
쇼파사이에 드라이버랑 그 전에 투숙객들이 신었을 양말이 있어서 기분이 나빴습니다.
수영장이나 부대시설은 좋았으나 청결이나 위생상태는 정말 별로였습니다
Yong
Yong (10 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年1月20日
Super Lage
Carsten
Carsten (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年1月5日
Gulraj
Gulraj (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年1月1日
WISSAM
WISSAM (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年12月3日
Everything is perfect. Beds sheets could be cleaned better.
Alaeldin
Alaeldin (4 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2023年12月2日
My dad who’s fairly fit, sat down on a chair in the apartment and it gave way, hurting his back. We checked the other chairs and turns out a lot of the screws were loose. The shower pipe was also leaking. Otherwise, it would have been a good stay.
Sabrina
Sabrina (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2023年11月10日
Lily
Lily (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2023年11月7日
Stay was good with good view during my stay. Overall good vibes.
Daniel
Daniel (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年11月1日
Unsatisfactory Stay
The Robertson, KL is disappointing place to stay in.
1) Hygiene
- Hygiene is appalling. The floors doesn't look it was vacuum or wipe. It felt sticky and there were stains found around the suite. Towels had stains everywhere.
2) Amenities/Houskeeping
- Hotel did not refresh room properly. Towels were not promptly replace before check-in. Towels were of bad conditions too, and was not well-washed.
3) Air-con
- Air-con's has issues, its temperature system was not fully functional and at times 28'c felt like it was 18'c.
4) Customer Service
- Service was slow in reply and not helpful.
Jason
Jason (3 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2023年9月18日
Save yourself the headache and money and book elsewhere. Where do I start… Firstly there was no bathroom towels, the sofas smelled and was covered by a sheet. The floor hasn’t been mopped. Bathroom smelled like urine, which wasn’t a pleasant smell. I spoke to a few of the other guests and they mentioned the same issues. I asked the front reception for a refund and was informed me that I needed to contact customer service. So I asked to change rooms and the same issue.
Bashir
Bashir (3 晚行程)
Wotif 真實旅客評價
6/10 不錯
2023年9月13日
Master bedroom faucet is not working well, running very slow. Cleanness is poor. There are multiple very tiny tiny (smaller than poppy seeds)bugs claw everywhere, especially around the drainage hole in bathroom and especially on dinner table (creamy surface, easily spitting them) the covers which cover the furnitures are poor condition. Rooms are big and very comfortable with beautiful views. Staffs are nice.
le
le (6 晚友伴旅程)
Expedia 真實旅客評價
4/10 一般
2023年9月13日
The room has beautiful views, rooms set up good. Cleanness is very poor. There are so much of very tiny(smaller than poppy seeds)found claw around the drainage area in the bathroom , every where and on dinner table. Front desk service is good.
le
le (2 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2023年9月4日
OK
Rob
Rob (2 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2023年8月25日
GILLIAN
GILLIAN (13 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2023年8月22日
Bed was filled with hair n sofa was half broken
But room was big n relatively clean for the price