The ocean tower is a 15 minute walk from the check in area. Although there is a tram it goes one mile an hour… it is slower than walking. Don’t ever stay in the ocean tower if you don’t like walking forever!
douglas
douglas (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 19 日
Worn out lumpy beds. The transportation system is a joke and it can take 30-40 min to get to the lobby. No hot tub even with the huge pool. How hard is it to put in a hot tub. This is huge like a timeshare, but there isn’t a place to prepare food so you better eat before 5 or the restaurants are ridiculously overpriced and mediocre
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 17 日
Help!!!
I did not check into the hotel, because I inadvertently booked the wrong dates. I made the reservation through Hotels.com and apparently it was a nonrefundable reservation. I tried to ask Hotels.com for a reimbursement and they tried by contacting Hilton, but could not get through to ask for a waiver. I am now on 72 hour wait for reply as to whether or not it will be granted. I also called the Hilton Waikaloa directly and the Reservationist said she was not able to do anything. She has no authority to change or cancel any reservations and because it was done through a 3rd party booking she couldn't do anything. I realize it was my mistake for not double checking the dates, but I am pleading for someone to help me reverse the charges. The actual date of my overnight stay is scheduled for March 17th and 18th.
Alan
Alan (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 16 日
Ellen
Ellen (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 3 月 15 日
Pratik
Pratik (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 14 日
Shikha
Shikha (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 3 月 13 日
Stay here- it's fabulous!
This is a beautiful property. The Ocean Tower is on the far end of the property, but it's an easy walk from the lobby. You have to park on the other end of the property, but they are happy to send your luggage to your room for you. Some people mention the slow shuttle- the property has a monorail system that goes from one end of it to the other. Yes, it is slow and you do have to wait for it for 10 to 15 minutes sometimes, but you can easily walk if that's too inconvenient for you. The walkway is filled with art and artifact replicas- it is like a little museum while you walk. The pool is fabulous- the lagoon has manta rays and sea turtles in it- you can swim right with them. I would definitely stay here again and in this area of the property because it's cheaper. Parking is $48/day though
Tracy
Tracy (2 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 3 月 7 日
Slow Checkin
Took about an hour to checkin. I was about the 7th person. Waste of my time and making my family lay around the lobby while we got checked in.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2025 年 3 月 5 日
Guifang
Guifang (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 2 日
Noelle
Noelle (6 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 26 日
Kay
Kay (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 19 日
Christina
Christina (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 18 日
No notification of closed amenities
The main pool was closed for two days for a private event. We booked this hotel for two nights in order to use the pool. They did not notify us at checkin that some of the resort amenities would be closed two of the three days. We still had to pay the entire resort fee without getting to use half of he resort.
Amy
Amy (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 17 日
Hilton Big Island
If you like big expensive resorts, this is your place. I didn’t. Old but well maintained.
Piedad
Piedad (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 15 日
Beautiful but $$$$$
The grounds are beautiful. The rooms are decent and in the process of being renovated. Double beds are a little bit of a disappointment. That’s a tight fit for two. EVERYTHING is ridiculously expensive. You’ll spend more to park your car than you did renting it. $75 for pizza, $20 for a small mixed drink, $100 for coffee and muffins in the morning. That was a deal though because we skipped out on the $55/person breakfast buffet. Get off resort as much as possible to eat or bring a huge food budget.
Jeremy
Jeremy (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 2 月 15 日
Kristi
Kristi (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 10 日
Tony
Tony (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 2 月 10 日
오션타워 후기
오션타워에 숙박했어요 객실에 먼지투성이 개미들 ㅠㅠ
청소후 걸레쉰냄새ㅜㅜ
주변환경은 좋았지만 청결에 예민한 저는 너무 별로였네요 그리고 트램타고 이동하는것도 시간낭비가 많아요
Eunyoung
Eunyoung (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 10 日
Lovely property, long distance to rooms
Gorgeous location with nice property with large nice pools and a lagoon for snorkeling. Dolphins on the property are fun. Beds poor. Hair & dirt in the corners of the bathroom, but rest is decently clean. Towels changed daily with no option to re-use. Biggest issue is easily a 25 minute walk and/or tram ride between rooms & parking lot. Lots of extra charges for resort fee AND parking. Nearest town ~50 mile round trip to Kona-Kailua . I stayed for a conference at a nearby resort - it was a hassle. If you planned to just stay at the resort area, this would be lovely (tho pricey). Not recommended for people with mobility issues.
Cynthia
Cynthia (6 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 1 月 28 日
Amelia
Amelia (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 27 日
Experience at Waikoloa Ocean Tower
Stayed at Hilton Ocean Tower for a work-related conference. Our experience was overall good. The property has beautiful views and outdoor spaces. I found the service to be rather lackluster given the cost of food and drinks. Our room was clean and spacious, but definitely had some maintenance issues that we made note of so they could be addressed after check out. Great ocean view, nonetheless. We spent most of our free time enjoying the pools and outdoors, so was not a very big deal. Wish there was a hot tub nearer to here as it is a lengthy walk to the main pool.