Just returned from a 5 day stay at this resort. In comparison to the Riu Palace that we’ve stayed at in Cancun, this one was by far our least favorite. As a result, we ended up heading downtown to the marina three out of the five days during our stay.
Pros: We had an ocean view room with a King side bed. The AC worked great and bed was very comfortable. Food was great, especially the steakhouse. Please note that just about all restaurants including the buffet are eat outside options only.
Cons: No bar service in the lobby upon check in - we had to wait 2 hours for our room to be ready. I asked if there was bar service while we waited and was told no. No bar service around the pool nor the beach either. If you want a drink, you must head to the pool bars. Again, not the type of service that we are accustomed to for a Riu Palace resort. Lobby and room hallways are not air conditioned, just an FYI. Room housekeeping service was not the greatest, we were skipped twice. Room service menu is highly limited. This hotel is suppose to offer premium liquor options however, they were out of a lot! The Patron shots were watered down and they did not have Don Julio available. Two of the three treadmills in the fitness center were out of service.
Our biggest complaint is the customer service of the employees at the resort. We did notice that a lot of guests do not tip, perhaps that’s why?!
We loved Cabo and will definitely be back howe
