Having stayed the week prior at the Home2 Suites in Ephrata, I was expecting an exceptional experience as I had there. Not the case at the Lancaster location. At check in the incompetent unfriendly staff member gave me someone else room despite having handed her my ID with my name clearly on it! Then told me I needed to put $175 on my credit card for incidentals for a 2 night stay. I went up to the room and it was not what I booked, came back down and THEN, she told me I made 2 reservations and I need to pay for both (that was what the $175 was for- I was paying for someone else room). She finally realized she gave me someone else room and told me I'd have to call Hilton and Orbitz (I booked and prepaid for the room) and straighten it all out with them. Luckily the manager walked into the hotel at the time and figured out what happened. He assured me he'd make sure the charge for the other room was removed and follow up with me. He never did follow up. The room I was put in was right across from the elevator and had the door sweep removed so there was a large gap between the bottom of the door and the floor allowing noise every time someone was chatting at the elevator. Did they offer any kind of compensation for all this? No. I won't be coming back. If you want to stay at a Home2Suites in the area go to the location in Ephrata. I had a wonderful stay there.
Carolyn
Carolyn (2 晚浪漫旅程)
Orbitz 真實旅客評價
10/10 完美
2025 年 6 月 5 日
great spacious room
Judah
Judah (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 6 月 3 日
Charged my credit card for a room that was cancelled
In advance by Expedia. Impossible to get a live person who knows what there doing on the phone.
Tiffany
Tiffany (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 6 月 2 日
Very nice hotel, staff was great ans rooms were clean.
Jeff
Jeff (1 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2025 年 6 月 1 日
Would stay here again when visiting our son who lives in Lancaster. Bed was comfortable, hotel is clean and breakfast was adequate.
David
David (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 26 日
Very clean, great staff, in the heart of everything.
Lisa
Lisa (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 20 日
Ed
Ed (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 18 日
Front desk very courteous.
Angel
Angel (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 16 日
Scott
Scott (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2025 年 5 月 14 日
Clarabella
Clarabella (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 14 日
charles
charles (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 11 日
Great hotel, clean and good breakfast. Highly recommended.