There was a guy with with gray/silver hair at the reception who was very rude to us and made our stay very uncomfortable and awkward. But honestly, the rest of the staff were not that bad. Another point is that really, really do not expect this hotel to be a 4 star hotel. You know, it was at best 2 or 3 star hotel, because the quality of their amenities and cleanness were really not a 4 star hotel quality and we got really disappointed.