The location of the hotel is excellent. The room is properly designed and comfortable. The facilities and kitchenware in the room are complete and useful for a family. Most staff of front line are helpful and friendly except that the check-in experience is unsatisfactory. The housekeeping is the weakest in comparison with my experience in other Melbourne hotels. They skipped my housekeeping services on second day (21st)and told me my room rates are not including daily cleaning.After I showed them my booking terms with hotel.com they restored the services on the third day (22nd)but the kitchen table was still in a mess when we came back the room at night. Thereafter, the kitchenwares were still dirty after taking out from cleaning machine. There were small feathers on the sofa. I had told the front desk but they said as they were from inside the sofa so nothing could be done. The overall condition is good.
CHI MING
CHI MING (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2020年2月11日
真實旅客
3 晚行程
Expedia 真實旅客評價
8/10 很好
2019年12月14日
十分不錯的酒店
位置十分方便,在市中心,無論購物或飲品食都極為方便
TAT KI
TAT KI (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2019年11月29日
Good location , but the cleaning service is not good and exceed my expection
Catherine
Catherine (4 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2019年11月21日
So man Catherine
So man Catherine (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年11月14日
Excellent room
We booked a room with two bedrooms and two bathrooms. We were assigned to a room with two bedrooms and one bathroom at first, we explained to the reception and it was found that there’s a problem with hotels.com’s description. Since there’s available rooms, the reception reassigned us to a room with two bedrooms and two bathrooms without additional charges. The room is clean and big. The hotel location is good. Walkable distance to most of the tourist spot and free tram zone station. Many restaurants around the hotel.
The staffs are very friendly and the room is clean. I can see others had commented on the heater not working and I was a bit worried so the first thing I checked was the heater. I can't make it work at first but I later figured out there is a switch on the wall near room entrance that must be switched on first before I can turn on the heater. Everything works fine then.
MC
MC (5 晚行程)
Expedia 真實旅客評價
8/10 很好
2019年4月16日
真實旅客
3 晚行程
Expedia 真實旅客評價
10/10 完美
2019年3月6日
Lih ling
Lih ling (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2019年3月3日
It’s wonderful experience living here. With clean room, big space and friendly staff, I had a great trip here. Perfect!