Good place but with a bad experience. My 6 years old daughter open the door but the glass on the door is broken for some reason ( rainy with wind or a big hit by her). She is hurt. I told to the hotel but none can provide the help. Next morning, they are very polite to ask for the fixing money but no any word to ask who is hurt. I just paid it because it is broken when my daughter opened the door.
Wind
Wind (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年2月4日
The staff were excellent, kind and helpful. Very comfortable beds. Good cooking facilities. Very spacious apartment. The onsen was dated and needs an upgrade but the water was a good temperature.
Initial experience with check-in was good but the room smells musty and not cleaned very well especially in the bathroom and sink area. There were 3 rooms with 6 beds so more than enough room for what we need. Couldn't get the water heater to work at first but once the gas was turned on properly all worked fine. It's basic and other good thing is that the spa is included but separate from the apartment.
真實旅客
1 晚行程
Expedia 真實旅客評價
8/10 很好
2017年7月27日
Value for Money Stay Especially During Peak Season
Check in is done at a separate location (Furanui Onsen), which is a 1-min away from the apartment. Overall, the apartment is spacious and tidy, suitable for a family of 5. Guests are given complimentary access to the onsen, which is good. I wish to compliment the fronk desk manager, Mr. Arao for being very customer centric. I have left my stuff in the room upon checked out and Mr. Arao had kindly arranged the item to be mailed back to me in a very efficient manner.