8/10
We were a little surprised to find there wasn’t an elevator, but we don’t mind the extra steps—exercise is always a plus!
However, I did want to share some honest feedback about our check-in experience. When we arrived, the front desk staff member, Nicole, came across as a bit short with us. Later, when our daughter went down to request two extra pillows, she was met with a dismissive response: “Did you not find them?” There were only two pillows in the room, and we simply needed a couple more to feel comfortable during our stay. As guests, we expect a welcoming attitude, and unfortunately, her demeanor didn’t reflect that. It felt like she didn’t want to be there.
That said, the rest of the staff we interacted with during our stay were wonderful—friendly, respectful, and helpful.
One more note: we stayed in a suite with a king bed and sofa bed. The sofa bed could definitely use an upgrade—it felt like we were sleeping directly on the springs.
Thank you for taking the time to consider our feedback.
Jen
2 晚行程