The service was fantastic and the breakfast was fabulous the next morning. The decor is dated. I dont like the bath shower set up. The chairs and curtains and carpets are all dark and old. Maybe have some music playing quietly at the bar. The single bed was not comfortable. My 1 case weighs 30 kg, no lift, steps everywhere you go, this is not practical for someone with luggage. The receptionist did ask a guest to take my heavy suitcase up the 3 flights of steps for me. The staff are lovely and really helpful. The photos are so deceiving. The shops are really close to the hotel, thats no lie.
Beverley
Beverley (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 20 日
Vi blev positivt överraskade när vi blev "uppgraderade" till ett lite större rum i en annan byggnad. Tillmötesgående personal.
Sebastian
Sebastian (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 17 日
Russell Hotel
Excellent situation only 2 minutes walk from the town centre with free onsite parking. The staff are friendly with excellent service during breakfast time. The rooms are comfortable, if a little dated and the whole place would benefit from being freshly decorated. This is only a minor issue and I would happily stay there again in the future.
Steven
Steven (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 11 日
Excellent for work trips.
Really pleased with my stay. Would highly recommend.
Tamara
Tamara (4 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 3 月 6 日
Working in the area
Nice budget hotel, close to my job and also very close (5 min walk) to the town centre.
The room was very spacious although dated in decor and furniture.
Temperature control was good and the en suite facilities were very good.
The staff were pleasant and helpful.
The breakfast was very good, freshly cooked rather than warmed up buffet style which was much better.
I think the only negative was the tiny TV at the far end of the room 📺🤔
Chris
Chris (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 22 日
The Russell Hotel
The Russell Hotel is a good place to stay very close to Royal Tunbridge Wells amenities and attractions.
We stayed here because we were going on the Spa Valley Railway Cheese Train on the Saturday afternoon and the hotel was an close enough to walk everywhere.
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 20 日
Highly recommend
I would highly recommend staying at the Russell Hotel. It is situated just minutes from the town centre. The staff are warm and welcoming and helpful. The room and bathroom were both spotless. The bed was comfortable and made with crisp, cotton sheets. I enjoyed a good nights sleep. Breakfast was beautifully cooked and delicious.
Fiona
Fiona (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 15 日
Great staff
The hotel/rooms are very dated and tired but……the bed linen, towels and bathroom were clean and fresh.
The staff are amazing, friendly, chatty and went above and beyond to accommodate our stay. Great breakfast too
Leigh
Leigh (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 10 日
JESUS
JESUS (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 2 月 8 日
Great Value Hotel.....5 stars
Great breakfast.
Very comfortable and clean room.
Staff were very helpful and friendly.
Great value and would highly recommend...5 stars.
Alex
Alex (1 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 2 月 3 日
This is a lovely old Victorian building, quote central in Tunbridge Wells, the rooms were small, but clean and warm. The staff were all very nice and friendly, accommodating and helpful. The breakfast was good, nothing fancy but nice nonetheless.
The bed wasn't very comfortable and the TV was tiny.
The whole place seemed somewhat faded and a bit tatty, definitely very dated (the bathrooms and furnishings especially), but it was adequate for a couple of nights.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025 年 1 月 26 日
Sheila
Sheila (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 16 日
Really enjoyable stay
V friendly and welcoming. Good value for money. Great breakfast.
David
David (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 31 日
Nice cosy English hotel.
Third time using this hotel, staff are friendly and eager to help. The property is a typical old English hotel with no elevator but has a cosy feel of which my family enjoyed on all three stays.
Isabelle
Isabelle (3 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 12 月 20 日
Good parking , staff friendly and polite, food average.
Michelle
Michelle (3 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 16 日
Pleasant stay
Room was clean, comfortable and had basic amenities. Rooms are aged and look tired but this really does not bother me.
Breakfasts and parking were included in the room rate and they both were good.
Friendly staff.
Anabel
Anabel (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 5 日
Peter
Peter (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 21 日
I travel a lot for work and need to stay in a a variety of places usually on a budget. I really liked this hotel. It’s a traditional hotel with all the facilities you can ask for. Staff are friendly and helpful and the rooms were clean & tidy. It was an all round pleasant stay. I’d definitely book again.
Ian
Ian (1 晚商務旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 11 月 20 日
Pleasant stay.
Pleasant stay but room was dated and in need of decoration. Lovely breakfast.
Ian
Ian (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 11 月 18 日
Great breakfast, helpful staff, acceptable accommodation, good ‘walk in shower’. No issues.
Simon
Simon (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024 年 11 月 18 日
Ideal position for accessing town centre
Unfortunately we were in the main hotel which is very dated. There was no proper blind on the bathroom windows which meant that people could see us when the light was on and it was dark. No privacy. The room was very dimly lit, the curtains were faded and the material was splitting .The bed was not too comfortable , the mattress needs replacing. Thecooked breakfast was tasty and served hot. The carpark was easily accessible Had no problems parking
Anne
Anne (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024 年 11 月 18 日
Convenient location
Very convenient for shops and the train station. Friendly and very helpful staff. Parking on site.
"Faded glory" perhaps describes the building best, old fashioned decor, bar and breakfast room functional but not inviting. If you have any mobility needs, even just an aching knee, mention it when booking as we were given a room at the top of the building accessed by 60 stairs..