We booked a little getaway to celebrate our babymoon, and it was between this hotel and The Godfrey. Despite this hotel being more expensive than the 5-star Godfrey Hilton, we decided it would be a special place to celebrate the occasion. My wife, who had booked the hotel under her name, informed the hotel what we were celebrating and was disappointed there were not efforts in even a congratulatory message from staff in our room. Having stayed in many 4- and 5-star hotels, we were displeased with the lack of amenities, toiletries, no fan in the bathroom (very uncomfortable—especially for a pregnant woman struggling with hyperemesis), disgusting white stains on the velvet couch, and a blackout curtain that allows all the light in because the curtain itself is fit to just the frame of the window—so having the unfortunate luck of a migraine on Saturday morning was miserable.
We should have prepared ourselves mentally that this would be the case—as check-in was loud, chaotic, rushed, and dismissive. In the room itself, you can hear ALL comings and goings from loud traffic and even obnoxious guests from the hotel across the street, and you can also hear everything and every door slam from the hallway. There is no suitcase holder in the room, no ironing board, and no true ease for guests spending $200/night, and I am not one to complain or be this disappointed in an establishment, but I expect far greater for the price we paid.