I am writing to let future guests aware that this hotel has broken thermostats in many of the kingsize bed rooms. I experience one night of hell in freezing temperatures (-21 outside with windchill) and the room was close to zero degrees- you could see your breath it was that cold.
I complained to front desk but they said they could not switch my room as they were full. They offered a second blanket that was wet… I had to try to sleep in full clothes, hat, mitts, winter coat… it is illegal to sell rooms without heat and to top it off - they would not refund me for the night. Told me to write hotels.com which I did, but nobody got back to me about this dire health & safety concern.
Many guests did not speak french or english as their first language so I fear many more were suffering from the lack of working heat. This oroperty needs to be inspected for Building Code and Health & Safety violations. (didn’t help there were gunshot holes in the front window either)
真實旅客
3 晚友伴旅程
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Sayon
Sayon (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年1月10日
Would not recommend
Pictures are misleading, we were pretty disappointed by the general appearance of the hotel. The room was clean. The breakfast wasn't good at all.
Pierre
Pierre (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Keisha
Keisha (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月28日
the website said there is a business center with computers but there was no computers available for guest.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Ailen
Ailen (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Marie-Hélène
Marie-Hélène (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Rémi
Rémi (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月29日
Jobanpreet
Jobanpreet (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
Carlos Alberto
Carlos Alberto (6 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月1日
Parsa
Parsa (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月31日
Parsa
Parsa (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月29日
Pawandeep
Pawandeep (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月29日
The room was clean. The staff was good and cooperative
Sohaib
Sohaib (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月29日
Very nice
Ahmad Zia
Ahmad Zia (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月28日
Good
Kyle
Kyle (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Proprete et enplacement
Marc-Andre
Marc-Andre (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Enjoyed our stay
Jaclyn
Jaclyn (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月26日
Empire Suites provided a high level of comfort and good service during my stay.
Linda
Expedia 真實旅客評價
2/10 欠佳
2024年10月24日
The bed was uncomfortable, the pillows misshapen, weird stain on The couch cushions,
真實旅客
9 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
Johanne
Johanne (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月22日
Parking tip
They didn't accapt debit card for security hold which meant having to use atm. A little surprised that they no longer advertise their proximity to village. Tip... there are much cheaper parking available within 2 blocks than hotel. Recommend the garage with entrance on Rue Providence and St Hubert