2/10 欠佳
2025 年 5 月 24 日
Rude staff and not what we booked!
The entire facility stunk of marijuana, inside and out. The A.C in our room did not work properly. The room was suppose to sleep 5, was suppose to have 2 queen beds and a fold out couch. It had 2 full size beds only and we were not able to change rooms. Breakfast was served at 7 a.m but by 730 everything was cold, including the coffe and they had no orange juice. The pool heater was out so the kids were unable to swim. This was a family trip and we had 2 children with us, one under the age of 1. At 9:30 a.m a staff member banged on our door and told us they had complaints of loud noise and stomping coming from our room and attempted to scold us. A simple phone call from the front desk to our room would have been sufficient, instead the staff was rude and very accusing when they came to our room. We explained that there was NO stomping coming from our room but yes, the children were laughing and watching TV. Not a family friendly place to stay.
Tammy
Tammy (1 晚家庭旅程)
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