Excellent food, excellent snorkeling!!! great service.
My sister and I both have celiac disease and gluten. Nice to have long or gluten-free dessert brought to us since we could not eat any bread pasta, pizza pastry, or cake.
Corn tortillas are not available at breakfast. Why? For persons with gluten allergy.; it would be nice to have corn tortilla with our eggs, since we cannot eat any other form of bread. Are corn tortillas, a rare commodity?
Steven
Steven (11 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Es una excelente opción sin embargo si es todo incluido no tiene frigobar además de que te piden dejar baucher abierto por las toallas de alberca y si quiera sacarlas para ir a otra playa te cobran 500 pesos más. Variar el bufet
Maria Teresa
Maria Teresa (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年12月7日
The resort was very affordable. You get what you pay for. Rooms were dated but worked just fine for us. Food was okay. Order off the menu not just the buffet. They will make other items for you. You just need to ask. The views were absolutely amazing ! The beach was quite and clean. The staff was exceptional! So friendly! Leo was amazing ! They have lots of free stuff you can do on the resort.
Bike tour snorkelling tour. So many fish too see. Even stingrays! Overall it was a good stay!
Malgorzata Maria
Malgorzata Maria (6 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月30日
miguel
miguel (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月30日
Very nice team members. Plesent atmosphere.
Facility needs some update.
Lilliana
Lilliana (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月27日
Facilities wise the property needs a renovation. Bathroom area is moldy and needs a desperate update. Mirrors are old and rusting. The room felt very moist. However the tv is updated and has Netflix and YouTube capabilities. The free wifi is a huge plus! The main buffet restaurant also needs a major update. The buffet is very limited and repetitive but when ordering off the a la carte menu and the grill the food is much better, food is about a 7/10. The bar area has no stools which is an opportunity for the bartenders to make more tips. There was also zero much being played anywhere. The swim up bar was closed our entire stay. But what this resort lacks in facilities is made up with hospitality. The waiters go above and beyond!!! They are so friendly and attentive and really make a difference in the experience. They sang happy birthday at our dinner reservation and each person hugged me. Sometimes at resorts the workers are flirty but here they are so respectful! The front desk people are also very attentive. They noticed it was my birthday and displayed it on the welcome screen. They made the experience worth it.
Location wise you want to fly in from Cozumel because a flight from Cancun will require additional travel time plus a ferry to the island. The island is packed with everything you need in the centro which is a $10 cab from the resort. I also booked an excursion around the island and enjoyed its beauty. I prob won’t stay in this resort again but would visit again.
Kinberly
Kinberly (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月26日
Loved staying here!
Julia
Julia (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
La verdad tenía miedo por los comentarios que había leído en internet, el hotel es viejito pero bonito, tiene un servicio muy amable honestamente y muy limpio. Hay servicio de bufete todo el día y un restaurante por si quieres tener una cena especial. Me gustó mucho mi experiencia
Valee
Valee (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月24日
Tiene todo incluido pero solo dos cosas,
1- el menú es muy escueto, aunque es buffet es muy limitado, les faltan cosas básicas y más variedad de toppings.
2- me tocó mal tiempo, bajo un poco la temperatura y las albercas estaban un poco frías.
Era un martirio meterse la primera ya estando en el agua ya se te quita.
MOISES FERRERA
MOISES FERRERA (6 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月23日
David
David (9 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月9日
Entire room is smell of mold.
Coz they using old old mattress!
I canceled them and make another reservation!!
yoshifusa
yoshifusa (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月7日
First time dtaying there. Staff was very friendly. Will stay again.
Evelyn Genevieve
Evelyn Genevieve (6 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月7日
Keisha
Keisha (4 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年10月29日
Anderson Eliseo Lopez
Anderson Eliseo Lopez (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月12日
Rosa
Rosa (6 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月25日
We were assigned a room with a king bed when we asked for 2 beds, also there was no coffee maker or fridge in our room. When I asked about getting a coffee maker I was told I could upgrade my room for 60.00 a night lol.
The manager said he could rent me a fridge for 10.00 a night, but when I asked if I could rent a coffee machine instead he got rude and said no.
Our room was a deluxe ocean view, and the shower door would not close, the bathroom faucet was loose and hanging, the a/c would not cool below 77f,and the slider to the patio took both of us to open and close.
Fatima at the front desk was absolutely a gem in a very negative stay however.
Charles
Charles (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月10日
We had a wonderful stay. It's not a 5 star resort and we knew that when we booked it. The food was ok and there were a few issues with the water flow in the sink and shower in our room, but we made it work. The mini golf was pretty much unusable as it was flooded. But the A/C worked good in our room and the friendliness of the staff made up for any small issues we encountered. The beach and snorkeling was amazing. It was a nice quiet stay without a party crowd and always plenty of beach chairs. We would definitely stay here again.
Carrie
Carrie (7 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月8日
Está bien solo les falta más variedad de comida
Sara
Sara (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
Love the ocean and fish
Kevin
Kevin (3 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月4日
TIFFANY DAWN
TIFFANY DAWN (5 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月3日
Jackeline
Jackeline (3 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月17日
Muy mala comida, cero actividades
Domingo
Domingo (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月15日
Sarah
Sarah (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月13日
The food wasn't very good. The pool was dirty.
Timothy George
Timothy George (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月8日
This is definitely by far the best hotel that we’ve ever been to in Cancun. We have been coming for years and probably been to almost every single hotel, all inclusive, and not all inclusive. The food is absolutely amazing, the property is stunning. The pool, the beach, just breathtaking. Now, let’s talk about the staff, you hear online about how wonderful they are, but I can’t tell you how right they are. When I tell you this staff is amazing. The staff gets 20 stars out of 10. The management is the most wonderful person. We’ve been coming to the hotels even that we have a beautiful condo here. We will continue to come to this hotel before everybody else from now on. We can’t wait to come back and we’re still here.