First stay here, so first impressions everything. Got off to a nightmare start by being harassed during checkin to produce a physical CC - despite having prepaid for the room. Had ApplePay, had a debit card - nope unacceptable. Forced me to pay $100 or wouldn’t let me check in!
Disgraceful, and ridiculously old fashion. People travel on digital wallets now and 1990’s hotels like this need to grow up!
They refunded the ‘security deposit’ upon checkout, without checking the room meaning it served NO purpose - so what was the point except to piss me off.
I o/n at the airport often but won’t be here again, it’s back to the much more modern nearby Stanford.