The first time I had stayed here about a year ago. They asked me to check the room conditions and if it was ok, I could stay there. AC was not working. Didn’t let me change rooms...I had to wait about an hour for the maintenance man to show up. The manager at the front door always looked unhappy to be there and would never greet people walking in. This second time around that I booked, I decided to give it a try again since the location was convenient for me. There’s plenty more hotels in the area, I now know better. I booked ahead for a weekend and when I showed up to check in, 3 employees were working the front desk and no one greeted me yet again. This time the room they tried to give me was dirty! The bed was not made either. Clearly housekeeping hadn’t been there. I returned back the key and let them know they might want to send housekeeping there. They didn’t apologize or act surprised, the lady that helped me got on the computer and started looking for another room. While she did this, the manager “Bridget”, finally acknowledged me only to ask if I had an “animal” with me. I replied yes. She said it’s a $200 pet deposit. I asked if it was a new thing because nowhere on the website does it say anything about it nor had I been charged that the previous time I stayed there. I thought it was weird she only told me this after I asked for a different room. They have terrible customer service, a rude manager with an attitude setting the example, on top of bad housekeeping.