Stayed here for the 1st time, first of all the location was excellent, just a few steps away from Hakata Station (Station West 18 Exit was just right next to the hotel entrance). Airport is just 2 stops away by train, and Tenjin is just 4 stops away. Room size was beyond decent for Japan standard, we could easily lay open 2 large + 1 small size luggages. Front desk staffs were very friendly and helpful, able to assist us in making reservations for restaurants. 1 drawback was that, hotel provides full room service every other 3 days during your stat. While this is getting increasingly common with hotels in Japan, we felt that it couldn't be too well justified with this hotel for how much they charge per night.