This hotel already has a later than average check in time (4pm), but the room was still not ready upon our arrival at 4:30. The desk clerk was rude and unhelpful and could not estimate how long the wait would be. He did not offer even an apology, a drink while we wait, a discount, truly nothing. When we did get into the room, around 6pm, the toilet had not been thoroughly cleaned (under the seat was dirty) and there was less than a half roll of toilet paper in the bathroom. Overall for $275 a night, not even close to worth it.