Flight crew, was supposed to stay for five nights. Place was so substandard and terrible…
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
按金：USD150 / 每次住宿
Great food and service during our 4 night stay but just can’t give a high rating. Our rooms faced the road and windows are not very insulating. Noise all night. Food was very good but the drinks are very watered down...even if you request the nicer stuff they just pull out the “all inclusive” bottle. Wine tasted like vinegar and we all dumped it out. Why say drinks are included when they are so sub standard no one wants them? Beach was nice but chairs are dirty. Super nice staff and rooms were clean. Spoiler alert: the free covid test which is needed to return to the US is not a cheek swab or a gentle nasal swab you get a pharmacies at home. It’s the far reaching painful one. We all decided we won’t return to Mexico until Covid testing no longer required to get home.
3 晚家庭旅遊, 2021年04月12日
During the week Nyx was just amazing. Wonderful service, great food. Friday came along and the service plummeted until Monday when it returned to good. The lunch venue is okay. The rooms are nice and comfortable. The wifi is good. The hot water changes rapidly from cold to scalding and back again without warning. The Sushi restaurant (Umami) is AMAZING and the Italian resturant (Chianti) is very good. Poor management is apparent as the staff are helpful and friendly but once the number of guests increased, the systems failed...repeatedly. The power went out from 10pm until about 3pm the next day. All the other hotels around us had power which calls into question the explanation given to us that "the government messed up the power". No accomadations or refunds were made to us for this. Poor showing Nyx. Too bad as this place was amazing our first couple days there.
7 晚旅遊, 2021年03月16日
From the moment we arrived to the hotel we were greeted by friendly staff members. We arrived an hour or so before check in and the receptions was very nice and allowed us to start using our all inclusive bracelet. Our rooms were always clean, bed was comfortable. Eddy the bartender became our best friend! He was so down to earth and informative about different activities to do around Cancun. Really all of the staff was very friendly and welcoming. The only thing we dreaded was having to take the stairs to the 6th floor (room 651), since that side did not have an elevator. But, besides that we would definitely go back!
3 晚浪漫之旅, 2021年03月13日
The AC was leaking water into floor and worst of all the restroom toilet did not have water so we could not flush !!!!!!!!! I had to get a trash can in room to fill water from sink to flush toilet 🚽!!!!!!!!!!
4 晚浪漫之旅, 2021年03月13日
We had paid for all exclusive and they said it wouldn’t show on there system so they finally able to figure it out on our last day there. They try to say the only rooms they have left are twin beds to try to get you to pay more for a deluxe room.
4 晚家庭旅遊, 2021年03月12日
I was very disappointed that I booked for all inclusive and when I arrived they said I didn’t and had to pay extra. They don’t allow visitors, the room mini bar only had 2 beers for the 4 days we were there, the food wasn’t that great. The only thing I loved was the tacos. For everything I felt like we had to go through security even though we had the bracelet stating we were all inclusive. The pool area is small. The beach service was amazing though! Yazmin was so nice and fast with our orders.
Small, friendly resort. Great for what we needed.
3 晚浪漫之旅, 2021年03月07日
I’m so in love with nyx hotel , all restaurants is wonderful and room very clean
3 晚浪漫之旅, 2021年03月04日
I’m giving this hotel an “okay” rating for two reasons, one, our room was really downgraded and the view was of some water pump system or something so it was terrible. Another reason, they had no entertainment so that made the resort pretty boring. They did have a band come on for two of the nights but I’ve stayed a few other places that have shows, have entertainment out at the pools, do contests, stuff of that nature and none of that went on here. But, out of all the resorts I’ve stayed at, the food here at Nyx was AMAZING! It’s hard to get good food at an all inclusive resort but they did it! Also the service at the restaurants and bars was outstanding! The beach is right there and it’s absolutely beautiful too. Plenty of lounge chairs and servers bringing you food and drinks. All in all I’d say it was a great trip. The room was ugly but I’m never in my room anyways. They just need more entertainment throughout the day and I would give it 5 stars. This is NOT a handicap accessible hotel! There are a lot of stairs. Just thought someone might need that information!
4 晚家庭旅遊, 2021年03月04日
At first, our stay was amazing. Everyone that worked at the hotel was great and there were no complaints. The food was okay, the pool was clean, the food service was good. We truly had a great stay until we realized upon checkout that our Apple Watch and jewelry was stolen. We went and told the front desk and at first it seemed like they cared. They started checking our bags and room as a part of the process. Then, we quickly realized that they weren’t going to do anything about it and in their words, “they don’t hire staff that steals.” The Hotel Manager was also being very rude and did not care one bit about anything we were saying. They told us that 6 different housekeeping staff were in our room that day and of course, none of them were working at the time. The women suggested we make a lawsuit claim with the Mexican police which we know would not go well. This hotel does hire thieves and after reading many reviews we have confirmed that this is true to other guests as well. I would NOT recommend you stay at this hotel unless you want your belongings stolen from you.