I loved my stay here the staff was very welcoming and the other guests were very pleasant and kind. The staff also made sure there was enough breakfast options put out and stayed on top of replenishing everything once it got low. My room was neat and clean, the bathroom and shower was nice as well. I also enjoyed being just minutes away from several food places.
Leslie
Leslie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月8日
Jeffery
Jeffery (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年3月1日
william
william (5 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年3月1日
Excepcional clean but noisy.
I love this hotel, always very clean and staff are friendly and courteous. The only thing didn’t like this time was children running and screaming in the corridor at night. Around 11 pm they were playing in the corridor.
Marlon
Marlon (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月25日
Gunnar
Gunnar (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Cari
Cari (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
It was a great stay as always i have stayed more than twice there, always clean and friendly.
JERMAINE
JERMAINE (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
CAROL
CAROL (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月3日
Iram
Iram (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月30日
Customer service lacks…we are all human
I went up to the counter as I arrived and the man that took care of me was great greeter, He knew his info and very polite. Asked for price…Hotel.com was less expensive. He said he could not match and book through hotel.com. It turns out where I booked the wrong day hence 12:15 am and for 2 nights. He said, I could not stay there till tomorrow. I booked that night through him for your price. Hmmm? He informed me on how I could receive a refund from hotels.com. I called y’all the next morning to cancel and your guy was great did exactly what the guy told me the night before. When I woke up that morning at 8 AM I go down to the front desk with you on the phone and she denies it and she said I would have to stay there tonight, I did not mean to press the wrong buttons. The guy last night told me it would be taken care of. You just have to say OK. Needless to say she was not for it. I believe she should’ve stood behind her employer. She should not have said he lied. I did end up leaving before the days end. Checked out at the desk-so she would know the room could be used. Paid for 2 nights through hotels.com. And I wasn’t there for either night. Here are a few examples of good customer service, I'm sorry you've had to deal with this." ...
"Your feelings about this are completely valid." ...
"I can hear how important this is to you."
I arrived in an emotional state and I messed up booking. I admitted. No empathy. Humankind at its worse. stayed for one night, paid for 2
Tiffany
Tiffany (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Great desktop service
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月16日
Excellent!
The hotel was very nice and clean! The staff was super friendly, the room was nice with lots of room, and the breakfast was great!
Mark
Mark (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月14日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
Very clean check in and check out very smooth
Nohe
Nohe (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年12月7日
William
William (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月3日
Kim
Kim (2 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月29日
Not an impressive facility. BF was limited, elevator not working. Not as clean or upgraded as Home2suites are.
Staff was amazing though.
Moiz
Moiz (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月27日
Our stay was outstanding and was convenient to the the activities I came to Houston to attend.