VIA INN 新大阪旅館 - 大阪

The service staff are very friendly and helpful. They are very effective. We left our luggage in the hotel after checkout. We went for day sightseeing, and came back to take our luggages, and had to rush to Shinkanshen station to catch our bullet train. The staff acted very quickly and helped us to bring the luggage to the taxi waiting outdoors. We were just in time to get on the train thanks to their help. The hotel has laundry facility so we could wash our dresses, that’s really nice. The hotel is pretty new, clean, and very close to Nagoya Station, only within 10 min walk. But the room space is very tight, and somewhat inconvenient when we have to repack our luggage. Other than that, We are quite satisfied with this hotel. If we come to Nagoya again, we will still plan to stay with thishotel..

Hotel and room were adequate. The bed was not very comfortable.

Common size room for a motel in Japan but hotel hasn't been renovated. Bathroom smelled and pillow was 3" in thickness.