Checked into room and went to take a shower. No hot water. Was told boiler broke and they “didn’t know which rooms it impacted”. Did not offer to move us. Not offered anything by way of compensation because we reserved through a third party.
Clear communication upon check in would have gone a long way. There were 3 people at the desk for check in. With something as significant as no hot water, staff could have been checking rooms and blocking off any without. Or at least let guests know immediately so they can check and determine if they prefer a different room.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 28 日
Jeff
Jeff (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 26 日
brandi
brandi (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 25 日
Happy traveler
Pool was amazing and the rooms were clean
Laura
Laura (1 晚友伴旅程)
Hotels.com 真實旅客評價
4/10 一般
2025 年 8 月 24 日
Cold water showers
There was no hot water in the whole hotel. Had to take cold showers for my stay. Was not warned prior to my visit.
Danus
Danus (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 19 日
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 12 日
The only negative was the construction going on right now.
david
david (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 9 日
Fouad
Fouad (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 8 月 4 日
Abraham
Abraham (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Aiyana
Aiyana (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 8 月 2 日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 31 日
Rachel
Rachel (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 30 日
Ricardo
Ricardo (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 28 日
Anthony
Anthony (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 7 月 24 日
Nicholas
Nicholas (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 23 日
Great except no signal on TV
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025 年 7 月 21 日
Eric
Eric (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 20 日
This is my 2nd time staying here before was a different name and it’s great location and shopping and food is walking distance if you had to and I’ll definitely be back
David
David (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 15 日
Great stay and quality and style
Jeff
Jeff (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 14 日
Restaurant/bar in site. Breakfast was okay. The waffle was cold and the bacon was overcooked.
Dawn
Dawn (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 13 日
Melissa
Melissa (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 12 日
Miguel
Miguel (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 11 日
Patricia
Patricia (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 7 月 8 日
Amazing place!
I was traveling with my two kids on our way to Texas. After having a LONG day od driving and an emotional visit walking in to a clean friendly and welcoming environment was the exact kind of ending to my day that i needed. Plus the room was so nice i didnt want to leave.