Does Illa Experience Hotel offer free cancellation for a full refund?

Yes, Illa Experience Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Illa Experience Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Illa Experience Hotel?

Sorry, there's no on-site parking at Illa Experience Hotel.

Is an airport shuttle service offered by Illa Experience Hotel?

Yes, an airport shuttle is available. The charge is USD 75.00 per room one-way.

What are the check-in and check-out times at Illa Experience Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at Illa Experience Hotel and nearby?

On-site recreation at Illa Experience Hotel includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Illa Experience Hotel also has a winery and spa services, as well as a garden.

Are there restaurants at or near Illa Experience Hotel?

Yes, there's an on-site restaurant.

What's the area around Illa Experience Hotel like?

Illa Experience Hotel is in Quito Historic Center, a short 8-minute walk from San Francisco Station and 5 minutes' walk from Independence Square.

Illa Experience Hotel, Quito: Info, Photos, Reviews

10/10 Exceptional

12 Jul 2025

The hotel was quite an experience the best service I ever had! Located in the old city very antique with new world amenities. The staff is great and the food is amazing this is truly an experience. Please let the resort arrange your driver Giovanny is the best. Love love this hotel.

Judine, 4-night trip

10/10 Exceptional

26 May 2024

Great Hotel

Lovely stay, very helpful staff.

Stephen, 3-night trip

10/10 Exceptional

24 Jan 2025

Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.

Jennifer, 2-night trip

10/10 Exceptional

4 Jan 2023

Excellent staff and food experience amazing

10/10 Exceptional

23 May 2023

Excellent boutique hotel with warm conscientious staff and luxurious rooms.

Kyle, 2-night trip

10/10 Exceptional

8 Jan 2023

Great hotel, great experience. Lives up to its reputation.

10/10 Exceptional

13 Nov 2023

We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!

Hanna, 1-night trip

10/10 Exceptional

23 Aug 2022

The property was gorgeous. The staff impeccable. The food could have been served with more speed but was nonetheless delicious.

Sharon, 2-night trip

10/10 Exceptional

28 Dec 2023

Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone

Michael, 3-night trip

10/10 Exceptional

3 Sept 2025

Liam, 2-night trip

10/10 Exceptional

15 Jul 2025

Visha, 2-night trip

10/10 Exceptional

1 Jan 2025

Buena ubicación y el personal hace el hotek

Susana, 4-night trip

8/10 Very good

2 Sept 2024

The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.

Aleksandra, 2-night trip

10/10 Exceptional

17 Aug 2024

ana, 1-night trip

10/10 Exceptional

10 Dec 2023

Vyacheslav, 1-night trip

10/10 Exceptional

15 Jun 2023

Eric, 1-night trip

10/10 Exceptional

31 May 2023

Hôtel fantastique

Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites

germain, 2-night trip

10/10 Exceptional

2 Jan 2023

Great Staff! Friendly and unique.

Luis, 1-night trip

10/10 Exceptional

23 Nov 2022

Wonderful hotel and small, excellent restaurant

Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.

2-night trip

10/10 Exceptional

15 Aug 2022

Julie, 1-night trip

10/10 Exceptional

13 Jun 2022

Illa Perfection!

Beautiful hotel with an amazingly accommodating staff. Don’t skip dinner as the chef is engaging and passionate about his work. (He’s also quite good at it!)

Deb, 1-night trip

10/10 Exceptional

4 Dec 2021

Amazing place and service

Amazing stay! In the heart of quito. The service is second to none. Special shout out to Michelle who went above and beyond to help us

Jayant, 3-night trip

8/10 Very good

17 Nov 2021

IIIA is an excellent hotel to stay at. The property is great and has a good amount of amenities. They offer you fresh juice and fruit at your door in the morning. Breakfast is prepared every morning fresh and to our specification. This was great because I was expecting the typically continental breakfast buffet set up. The hotel did have one local experience where we were given a brief introduction to the Canelazo a typically Ecuadorian drink. The room was clean and water was refilled every night we stayed. The one hint I would have for folks is to ensure you are not staying near the front door when possible. We stayed in the room close to the entrance and it can get a bit noisy in the morning when folks are leaving.

Gregory, 4-night trip

10/10 Exceptional

25 Oct 2021

1-night trip

10/10 Exceptional

23 Oct 2021

The property and staff are quite wonderful. There does need to be some clarification on the Gold perks because what is written is not what is received and that in no way diminishes the greatness of the hotel but still needs to be clarified. You won’t regret staying at this hotel.

Nancy, 2-night trip

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