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Illa Experience Hotel

4.5 star property
Luxury hotel in Quito with spa and winery

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Photo gallery for Illa Experience Hotel

Garden
Presidential Suite | View from room
Suite | Living area | 42-inch LCD TV with satellite channels, TV
Concierge desk
Outdoor pool
Immerse yourself in Quito's historic charm at Illa Experience Hotel, where local flavors and wine come alive. Indulge in a facial or reflexology treatment at the onsite spa, then unwind with a glass of wine on the garden terrace.
VIP Access

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Spa
  • Free breakfast
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • Winery
  • Restaurant and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Room service
  • Massage/treatment rooms
  • Childcare
  • 24-hour business center
  • Business center
  • Airport shuttle
  • Area shuttle

For families (6)

  • Children stay free
  • Supervised childcare
  • Rollaway/extra beds
  • Premium TV channels
  • Garden
  • Terrace

Room options

Check availability for these dates

Tonight

Sep 30 - Oct 1
Check availability for tonight Sep 30 - Oct 1

Tomorrow

Oct 1 - Oct 2
Check availability for tomorrow Oct 1 - Oct 2
Available filters for rooms
Showing 3 of 3 rooms

View all photos for Luxury Twin Room

Luxury Twin Room | 1 bedroom, premium bedding, minibar, in-room safe

Luxury Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 312 sq ft
  • Sleeps 2
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, minibar, in-room safe

Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Pillow menu
Premium bedding
  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | 1 bedroom, premium bedding, minibar, in-room safe

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
LCD TV
Premium bedding
  • 431 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle Junin E1-44 y Montufar, Quito, 170401

What's nearby

  • Independence Square - 3 min walk - 0.3 km
  • Catedral Metropolitana de Quito - 5 min walk - 0.5 km
  • St. Francis Catholic Church - 9 min walk - 0.8 km
  • General Rumiñahui Coliseum - 4 min drive - 3.4 km
  • La Mariscal Craft Market - 4 min drive - 3.4 km

Getting around

  • Mariscal Sucre Intl. Airport (UIO) - 51 min drive
  • Universidad Central Station - 11 min drive
  • Tambillo Station - 22 min drive
  • Chimbacalle Station - 27 min walk
  • San Francisco Station - 8 min walk
  • La Alameda Station - 19 min walk
  • El Ejido Station - 28 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • ‪Dulceria Colonial - ‬6 min walk
  • ‪La Purisima - ‬2 min walk
  • ‪El Pretil - ‬6 min walk
  • ‪Artifice Cafeteria - ‬1 min walk
  • ‪Cafeteria Fabiolita - ‬6 min walk

About this property

Illa Experience Hotel

Illa Experience Hotel features a winery and puts you within a 15-minute drive of Quicentro Sur Mall. You can grab a bite to eat at the restaurant and visit the spa to be pampered with hot stone massages, facials, or hydrotherapy. An outdoor pool, a bar/lounge, and a terrace are other highlights at this luxurious hotel. The property is just a short walk to public transportation: San Francisco Station is 8 minutes away.

At a glance

DONE

Hotel size

    • 10 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: midnight
    • Contactless check-in available
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding, but may not be eligible for free breakfast
    • Supervised childcare
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No onsite parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free local cuisine breakfast each morning 7:00 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Private dining
  • Private picnics
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Supervised childcare
  • Children's games
  • Art supplies
  • Children's books

What to do

  • Ecotours
  • Winery release events

Working away

  • 24-hour business center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Romance packages

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Art gallery on site
  • Full-service spa
  • Massage/treatment rooms
  • Winery on site
  • Wine tasting room

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Closed captioned TV
  • Grab bar in bathtub
  • Grab bar in shower
  • Accessible bathtub
  • Doorbell and phone notification

Room amenities

Be entertained

  • 42-inch LCD TV
  • Premium satellite channels

Home comfort

  • Air conditioning and heating
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

The onsite spa has massage/treatment rooms. Services include hot stone massages and facials. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Dining

Onsite venue - This restaurant serves breakfast, lunch, and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (15%).

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 75.00 per room (one-way)
  • Area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for USD 99.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, Discover, Diners Club

Also known as

Illa Experience Hotel Quito
Illa Experience Quito
Illa Experience
Illa Experience Hotel Hotel
Illa Experience Hotel Quito
Illa Experience Hotel Hotel Quito

Frequently asked questions

Does Illa Experience Hotel offer free cancellation for a full refund?

Yes, Illa Experience Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Illa Experience Hotel?

Yes, there's an outdoor pool.

Are pets allowed at Illa Experience Hotel?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Illa Experience Hotel?

Sorry, there's no onsite parking at Illa Experience Hotel.

Is airport shuttle service offered by Illa Experience Hotel?

Yes, an airport shuttle is available. The charge is USD 75.00 per room one-way.

What are the check-in and check-out times at Illa Experience Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.

What is there to do at Illa Experience Hotel and nearby?

Onsite recreation at Illa Experience Hotel includes ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Illa Experience Hotel also has a winery and spa services, as well as a garden.

Are there restaurants at or near Illa Experience Hotel?

Yes, there's an onsite restaurant.

What's the area around Illa Experience Hotel like?

Illa Experience Hotel is in Quito Historic Center, a short 8-minute walk from San Francisco Station and 5 minutes' walk from Independence Square.

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Reviews

Illa Experience Hotel Reviews

9.8

Exceptional

10

Cleanliness

10

Location

9.6

Staff & service

10

Eco-friendliness

9.8

Property conditions & facilities

Popular mentions

Service staff
Room
Boutique hotel

Reviews

10/10 Exceptional

Great Hotel

Lovely stay, very helpful staff.
Stephen, 3-night trip

10/10 Exceptional

Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.
Jennifer, 2-night trip

10/10 Exceptional

Excellent staff and food experience amazing

10/10 Exceptional

Excellent boutique hotel with warm conscientious staff and luxurious rooms.
Kyle, 2-night trip

10/10 Exceptional

Great hotel, great experience. Lives up to its reputation.

10/10 Exceptional

We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
Hanna, 1-night trip

10/10 Exceptional

The property was gorgeous. The staff impeccable. The food could have been served with more speed but was nonetheless delicious.
Sharon, 2-night trip

10/10 Exceptional

Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
Michael, 3-night trip

10/10 Exceptional

Liam, 2-night trip

10/10 Exceptional

Buena ubicación y el personal hace el hotek
Susana, 4-night trip

8/10 Very good

The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.
Aleksandra, 2-night trip

10/10 Exceptional

ana, 1-night trip

10/10 Exceptional

Vyacheslav, 1-night trip

10/10 Exceptional

Eric, 1-night trip

10/10 Exceptional

Hôtel fantastique

Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites
germain, 2-night trip

10/10 Exceptional

Great Staff! Friendly and unique.
Luis, 1-night trip

10/10 Exceptional

Wonderful hotel and small, excellent restaurant

Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
2-night trip

10/10 Exceptional

Julie, 1-night trip

10/10 Exceptional

Illa Perfection!

Beautiful hotel with an amazingly accommodating staff. Don’t skip dinner as the chef is engaging and passionate about his work. (He’s also quite good at it!)
Deb, 1-night trip

10/10 Exceptional

Amazing place and service

Amazing stay! In the heart of quito. The service is second to none. Special shout out to Michelle who went above and beyond to help us
Jayant, 3-night trip

8/10 Very good

IIIA is an excellent hotel to stay at. The property is great and has a good amount of amenities. They offer you fresh juice and fruit at your door in the morning. Breakfast is prepared every morning fresh and to our specification. This was great because I was expecting the typically continental breakfast buffet set up. The hotel did have one local experience where we were given a brief introduction to the Canelazo a typically Ecuadorian drink. The room was clean and water was refilled every night we stayed. The one hint I would have for folks is to ensure you are not staying near the front door when possible. We stayed in the room close to the entrance and it can get a bit noisy in the morning when folks are leaving.
Gregory, 4-night trip

10/10 Exceptional

1-night trip

10/10 Exceptional

The property and staff are quite wonderful. There does need to be some clarification on the Gold perks because what is written is not what is received and that in no way diminishes the greatness of the hotel but still needs to be clarified. You won’t regret staying at this hotel.
Nancy, 2-night trip

10/10 Exceptional

A beautiful property with an equally beautiful staff.
Nancy, 1-night trip

10/10 Exceptional

Anastasia, 2-night trip