Cap 莊園海濱住宿，設有 8 間餐廳、SPA
Overall it was a good vacation but not great. The resort miss the detail that I come to…
My stay at the Hideaway at Royalton Saint Lucia was WONDERFUL! I was in a Luxury Junior…
此住宿聲明其有遵循Intertek Cristal (國際第 3 方專業機構)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗。
此住宿確認有遵循Intertek Cristal (國際第 3 方專業機構)清潔及消毒指引。
The reception experience was amazing. We recived a very warm welcome and were treated with courtesy and respect. Our room was not ready when we arrived, so we were taken on a tour around the property and invited to stop for a drink. By the time we returned, our room was ready and we headed over to the room to begin our fun filled vacation!
The food and drinks were terrible, my room had made bad oder
3 晚家庭旅遊, 2021年07月10日
The Hideaway Royalton is a hidden gem! The property is beautiful, and if you’re looking for seclusion, this is it! It is connected to two other Royalton properties, so you’ll share some dining and facilities with others. Here, they really do try to make you comfortable and strive to provide a pleasant stay for you. Yes, we did experience some minor hiccups; (you will on every trip), but Abdullah (the property manager) is the most compassionate, thoughtful manager I’ve ever dealt with. Speaking with him was like speaking to a therapist- he listened, took notes, and collaboratively created a plan for resolution. You truly feel his passion on wanting you to have a great experience. Going into your trip, know that there will be a snag here and there, but be empowered enough to say something immediately after it occurs so you can see how they strive to make things right for you. Additionally, the service workers are amazing! Natalie and Nadine at the spa have “magic hands”; the ladies at Dorado, Grazie, Gourmet Marche, and Hunter are hilarious! They cater to your every culinary need with a smile. The chef at Gourmet Marche specifically made saltfish for my husband for breakfast based on an earlier conversation that occurred. If you are looking for a slice of paradise, look no further, this is it!!!! IF you have a problem, don’t wait until you leave to formulate a bad review- speak up and allow them to make it right. I promise you, they will!
4 晚浪漫之旅, 2021年07月06日
We had a great stay at the Hideaway. The food was great and everything was pretty clean. I wish there was more separation from the main hotel and the Hideaway for couples only. But, overall, it was great.
6 晚浪漫之旅, 2021年07月04日
Great staff, lovely island, just a few things that happen that could of been avoidable.
It’s modern and beautiful. It has an amazing view and it’s just a beautiful place
4 晚浪漫之旅, 2021年06月20日
The property was beautiful. Staffing was limited in the one restaurant that you could eat in after 4 pm. Service was slow in a few restaurants.
4 晚家庭旅遊, 2021年06月19日
The front desk staff was an absolute nightmare and ruined the trip. We weren’t given the room we had been guaranteed 11 months prior to the trip and they couldn’t give us a good reason as to why (they just kept talking in circles). We were given misinformation about the amenities- I specifically asked at check in about making reservations and was told we couldn’t, but found out on the next to last day we were there that as Diamond Club we were able to. The lock on our door broke multiple times and the staff seemed put out about fixing it. One time we had to wait over 30 minutes for someone to come fix it while our lunch got cold inside. The front desk staff was condescending and rude. On check out they tried to get us to sign a release agreeing to not speak negatively about our stay or discuss any of the issues we had. Ridiculous. It’s a shame because the resort itself is gorgeous. And most of the wait staff and bartenders were great. But dealing with the front desk and management ruined our trip.
5 晚浪漫之旅, 2021年06月11日
The property was very nice! However, I purchased diamond club and never seen my butler, waste of money. I also got the birthday package they offer and constantly had to call to remind them for my promised things, such as breakfast in bed, etc... nothing was on time which caused much frustration. I had to call to get my room cleaned almost everyday, I was told it will happen, and it never was. The staff is very friendly and willing to make up for the mistakes but it was just to much of poor service.
5 晚浪漫之旅, 2021年06月08日