Clean and tidy as well as spacious room in this hotel. I particularly enjoyed the little number of customers here so we fully enjoy the serenity over our stay. One of the staff that I would like to complement was the English speaking waiter (I believe he should be a foreigner, not a Japanese) who provided exceptional service to us during our dining time. He proactively looked for a table for 4 for us during breakfast time when we could just find 2 tables splitting our family for seating. Also he explained everything during dinner time so well and was always proactively providing help. A big applause for his great service.
Chi Hang Ken
Chi Hang Ken (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
ANTHONY
ANTHONY (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月9日
Fantastic
I only have positive things to say about my stay with this hotel :-)
Kenneth C L
Kenneth C L (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年3月29日
Room spacious and clean, especially love the large bathroom!
Good location, walking distance to Karuizawa Station and Ginza shopping street.
Breakfast not much food choices like other big hotels but good enough.
Overall conditions, facilities and environment are very good. Staff always wear smile, sincere and helpful. As the check in day was a very cold day, the sweet smile lady staff served us with hot tea and introduced the hotel facilities with details. Also help me to take note for ordering taxi in the early morning of my check out date. Hotel room was clean, tidy and relatively large. Outdoor and indoor Hot spring and Bicycles are available with reasonable fee and rental price. Certainly would choose this hotel during my next visit.