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Aparthotel

The Vale Niseko

4.0 star property
Ski-in/ski-out aparthotel with spa, near Niseko Mountain Resort Grand Hirafu

Choose dates to view prices

Photo gallery for The Vale Niseko

3 Bedroom Yotei Panorama Penthouse Suite | Terrace/patio
Fridge, microwave, coffee/tea maker, toaster
3 bedrooms, hypo-allergenic bedding, in-room safe, desk
3 Bedroom Yotei Panorama Penthouse Suite | View from room
3 Bedroom Yotei Panorama Penthouse Suite | Living area | Flat-screen TV, DVD player
Located near Niseko Mountain Resort Grand Hirafu, The Vale Niseko offers an upscale aparthotel experience with ski-in/ski-out access and a relaxing indoor public bath. Unwind with reflexology, aromatherapy, or a massage at the on-site spa. Enjoy snowmobiling and other winter activities right outside your door or warm up by the fireplace over a meal at Vale Bar & Grill.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Airport transfer
  • Connecting rooms available
  • Ski facilities
  • Spa
  • Laundry facilities

Main amenities (12)

  • 91 apartments
  • Housekeeping once per stay
  • Ski-in/ski-out access
  • Restaurant
  • Full-service spa
  • Hot springs
  • Breakfast available
  • Free area shuttle
  • Ski rentals and lessons
  • Ski storage
  • Ski passes
  • Seasonal outdoor pool

Feel at home (6)

  • Children stay free
  • Babysitting (surcharge)
  • 3 bedrooms
  • Cookware, dishware, and utensils
  • Connecting/adjoining rooms available
  • Television
$295 nightly
The total price is $333
Oct 7 - Oct 8

Room options

Check availability for these dates

Tonight
Oct 1 - Oct 2
Check availability for tonight Oct 1 - Oct 2
Tomorrow
Oct 2 - Oct 3
Check availability for tomorrow Oct 2 - Oct 3
Available filters for rooms
Showing 21 of 21 rooms

View all photos for Superior Hotel Room (Lower Ground)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Hotel Room (Lower Ground)

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 334 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for Superior Hotel Room

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Hotel Room

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Kitchenette
Refrigerator
Flat-screen TV
Hypo-allergenic bedding
  • 344 sq ft
  • Sleeps 2
  • 1 Twin Bed OR 1 King Bed

View all photos for Superior Studio

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 356 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 1 Bedroom Suite with Murphy's bed

1 Bedroom Suite with Murphy's bed | Private kitchen | Fridge, microwave, coffee/tea maker, toaster

1 Bedroom Suite with Murphy's bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed or 2 Twin Beds and 1 Queen Murphy Bed

View all photos for 1 Bedroom Suite with Tatami Room

1 Bedroom Suite with Tatami Room | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

1 Bedroom Suite with Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 890 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 2 Twin Beds OR 1 King Bed

View all photos for 1 Bedroom Suite with Bunk Room

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

1 Bedroom Suite with Bunk Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 893 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Bunk Beds OR 1 King Bed and 2 Twin Bunk Beds

View all photos for 2 Bedroom Suite

2 Bedroom Suite | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 925 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Yotei Suite

Flat-screen TV, DVD player

2 Bedroom Yotei Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Onsen

Resort view

2 Bedroom Suite with Onsen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 1227 sq ft
  • 2 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Tatami Room

Fridge, microwave, coffee/tea maker, toaster

2 Bedroom Suite with Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 1227 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Tatami Room (Dual Key)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Suite with Tatami Room (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 1302 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 2 Bedroom Suite with Bunk Room (Dual Key)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Suite with Bunk Room (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 1302 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Yotei Suite (Dual Key)

3 Bedroom Yotei Suite (Dual Key) | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

3 Bedroom Yotei Suite (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Kitchen
Refrigerator
  • 1637 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds

View all photos for 2 Bedroom Suite with Onsen + Tatami Room

2 Bedroom Suite with Onsen + Tatami Room | 3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Suite with Onsen + Tatami Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private indoor hot tub
Heating
Connecting rooms available
Kitchen
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 8
  • 2 Twin Beds OR 2 King Beds

View all photos for 3 Bedroom Suite with Onsen (Dual Key)

Resort view

3 Bedroom Suite with Onsen (Dual Key)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private indoor hot tub
Heating
Connecting rooms available
Kitchen
  • 1227 sq ft
  • 3 bedrooms
  • Mountain view
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

3 Bedroom Yotei Panorama Penthouse Suite | Interior detail

3 Bedroom Yotei Panorama Penthouse Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Fireplace
Private rooftop hot tub
Heating
Connecting rooms available
Kitchen
  • 26307 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 3 Twin Beds OR 3 King Beds

View all photos for Superior Studio (A)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio (A)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio (B)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio (B)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio (C)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio (C)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Studio (D)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

Superior Studio (D)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
Flat-screen TV
Washer/dryer
  • 355 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for 2 Bedroom Yotei Suite (A)

3 bedrooms, hypo-allergenic bedding, in-room safe, desk

2 Bedroom Yotei Suite (A)

Highlights

Soundproofed
Heating
Connecting rooms available
Kitchen
Refrigerator
Dining table
Dishwasher
Flat-screen TV
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds

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About the neighborhood

Map
166-9 Yamada, Kutchan, Hokkaido, 044-0081

What's nearby

  • Niseko Mountain Resort Grand Hirafu - 1 min walk - 0.0 km
  • Niseko Takahashi Dairy Farm - 8 min drive - 6.5 km
  • Kutchancho Asahigaoka Ski Area - 11 min drive - 7.8 km
  • Niseko Annupuri Gondola - 14 min drive - 11.8 km
  • Niseko Distillery - 15 min drive - 12.4 km

Getting around

  • Kutchan Station - 12 min drive
  • Niseko Station - 13 min drive
  • Kozawa Station - 27 min drive
  • Free area shuttle
  • Airport shuttle (surcharge)

Restaurants

  • ‪Green Farm Café - ‬1 min walk
  • ‪Ichi Sushi & Sake Bar - ‬2 min walk
  • ‪Niseko Food Truck Village - ‬2 min walk
  • ‪Niseko Cheese Tarte - ‬2 min walk
  • ‪Izakaya 和-R - ‬2 min walk

About this property

The Vale Niseko

Placing you just steps from Niseko Mountain Resort Grand Hirafu, The Vale Niseko has ski-in/ski-out access, allowing you more time for snow tubing, snowmobiling, and sledding. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with Thai massages, aromatherapy, or reflexology. A seasonal outdoor pool and a terrace are offered, and in-room conveniences include refrigerators and microwaves. Ski passes, storage, rentals, and lessons are also available.

At a glance

DONE

Property size

    • 91 apartments
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; Check-in end time: 10:00 PM
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • The front desk is open daily from 9:00 AM - 6:00 PM
    • Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
    • Reception is open 7 AM - 10 PM from July to September and December to March. Reception is open 9 AM - 6 PM from April to June and October to November. Guests arriving after hours must contact the property in advance to arrange check-in.
    • The listed optional crib/infant bed fee applies every 4 nights.
    • Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested onsite for the listed child breakfast fee.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Onsite parking available only on request
    • Free secured, uncovered onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking limited (max 2 spaces per unit)
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Offsite

    • Free area shuttle
VPN_KEY

Other information

    • Designated smoking areas

Property amenities

Ski

  • Close to a ski area, ski runs, and ski lifts
  • Ski-in/ski-out access
  • Ski storage
  • Ski shuttle nearby
  • Ski passes
  • Ski equipment rentals
  • Ski lessons on site

Pool/Spa

  • Seasonal outdoor pool
  • Full-service spa
  • Hot springs
  • Indoor private onsen (mineral springs) in communal space
  • Massages
  • Spa services
  • Thai massages
  • Aromatherapy
  • Reflexology
  • Public bath open from 1:00 PM - 9:00 PM

Internet

  • Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free secured, uncovered self parking on site
  • Wheelchair-accessible parking available
  • Limited onsite parking (max 2 spaces per unit)
  • Onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Ski shuttle nearby

Family friendly

  • Children stay free (see details)
  • Babysitting (surcharge)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Refrigerator
  • Microwave
  • Cookware/dishes/utensils
  • Coffee/tea maker
  • Toaster

Dining

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 2600 per person
  • 1 restaurant

Bedrooms

  • Hypo-allergenic bedding
  • Bed sheets provided
  • Extra futon mattress (surcharge)

Bathrooms

  • Toilet with electronic bidet
  • Soap
  • Towels provided
  • Shampoo
  • Free toiletries
  • Toilet paper
  • Hair dryer
  • Slippers

Entertainment

  • Flat-screen TV
  • DVD player
  • TV in a common area

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Desk

Comfort

  • Heating
  • Fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Soundproofing
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Limited housekeeping
  • Safe
  • Phone
  • Luggage storage
  • In-room massages
  • Front desk (limited hours)
  • Lockers available

Location highlights

  • In the mountains
  • In a rural location

Things to do

  • Snow sports gear
  • Sledding on site
  • Snowmobiling on site
  • Snow tubing on site
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector installed (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector installed (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • Security system

General

  • 91 rooms
  • 6 floors
  • Built in 2008
  • Connecting/adjoining rooms avaliable

Special features

Spa

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Reju Spa. Services include Thai massages and massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Private bath/onsen services include an indoor private onsen (in communal space). Public bath/onsen services include an indoor public bath (no minerals). This service features separate men and women areas. The ryokan bathing area is open from 1:00 PM to 9:00 PM. There are hot springs open between 6:30 AM and 4:00 PM.

Dining

Vale Bar and Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 2.00 percent will be charged

Optional extras

  • Full breakfast is offered for an extra charge of approximately JPY 2600 per person
  • Airport shuttle service is offered for an extra charge of JPY 34500 per vehicle (one-way, maximum occupancy 3)
  • Futon beds are available for JPY 11400 per night

Renovations and closures

The following facilities will be closed during June, October, November, and May:
  • Hot springs
  • Swimming pool

Children & extra beds

  • Babysitting is available for an extra charge
  • Cribs/infant beds are available for JPY 11400.0 per night
  • Airport shuttle service for children costs JPY 34500 (one-way)

Parking

  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from November 30 to April 13
  • Hot springs access available from 6:30 AM to 4:00 PM

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Host has indicated there is a carbon monoxide detector on the property.
Host has indicated there is a smoke detector on the property.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
This property is professionally cleaned.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The indoor public bath fee is JPY 1,500 per adult and JPY 1,000 per child.
The indoor private bath fee is JPY 30,000.

Also known as

Vale Niseko Hotel Kutchan
Vale Niseko Hotel
Vale Niseko Kutchan
Vale Niseko
Vale Niseko Aparthotel Kutchan
Vale Niseko Apartment Kutchan
Vale Niseko Apartment
The Vale Niseko Kutchan
The Vale Niseko Aparthotel
The Vale Niseko Aparthotel Kutchan

Frequently asked questions

Is there a pool at The Vale Niseko?

Yes, there's a seasonal outdoor pool.

Are pets allowed at The Vale Niseko?

Sorry, pets aren't allowed.

Is parking offered on site at The Vale Niseko?

Yes, there's free self parking. Onsite parking is limited (max 2 spaces per unit).

Is airport shuttle service offered by The Vale Niseko?

Yes, an airport shuttle is available. The charge is JPY 34500 per vehicle one-way.

What are the check-in and check-out times at The Vale Niseko?

Check-in start time: 3 PM; Check-in end time: 10:00 PM. Check-out time is 10 AM.

What is there to do at The Vale Niseko and nearby?

Have fun with onsite winter activities like snow tubing, sledding, and snowmobiling. Additional recreation onsite includes hot springs. Indulge in a treatment at the spa and enjoy other amenities such as a seasonal outdoor pool and spa services.

Are there restaurants at or near The Vale Niseko?

Yes, there's an onsite restaurant, Vale Bar and Grill.

What's the area around The Vale Niseko like?

The Vale Niseko is a short 1-minute walk from Niseko Mountain Resort Grand Hirafu and 15 minutes' walk from Niseko-Shakotan-Otarukaigan Quasi-National Park.

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The Vale Niseko Reviews

Reviews

7.8

Good

8.2/10

Cleanliness

8.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Very good

Great onsen and ski-in/ski-out access.
Liam James Whitley, 5-night trip

10/10 Exceptional

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Kipling, 2-night trip

8/10 Very good

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Siu Kuen, 7-night trip

10/10 Exceptional

Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.

10/10 Exceptional

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

2/10 Poor

Very bad experience stay in vale in niesko , very disappointed! Not recommend

8/10 Very good

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Wiki, 9-night trip

6/10 Good

The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.

8/10 Very good

MINSANG, 4-night trip

8/10 Very good

Wa Wai David, 5-night trip

10/10 Exceptional

eurak, 7-night trip

10/10 Exceptional

Hop Woon, 5-night trip

10/10 Exceptional

AI, 1-night trip

10/10 Exceptional

Junya, 2-night trip

8/10 Very good

RYOTA, 2-night trip

10/10 Exceptional

Akio, 4-night trip

6/10 Good

Yusuke, 1-night trip

2/10 Poor

4-night trip

2/10 Poor

The worst hotel experience, rude and
3-night trip

2/10 Poor

不知變通，罔顧顧客安全

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
3-night trip

8/10 Very good

hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
4-night trip

2/10 Poor

武漢肺炎疫情嚴峻，竟然無法退費？！

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Edward, 3-night trip

2/10 Poor

HSIAO TUNG, 2-night trip

8/10 Very good

숙소가 깔끔하고 스키장과 가까워서 좋았습니다
3-night trip

10/10 Exceptional

6-night trip