It’s the F1 weekend so it was fairly busy so I do understand it was hectic. However, no information shared during check-in, no operator picking up the phone after 12am, no one did house keeping the first day we were there. And when they did housekeeping they started ringing the bell at 9am. And we realised we didn’t have a DND sign in our room when we walked past others and seeing they have one. Not a particularly pleasant stay but convenient enough.
Mun Kay Mandy
Mun Kay Mandy (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2020年2月5日
Nice hotel and excellent service
Very good environment and excellent service
Kwan Ying Rita
Kwan Ying Rita (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2020年1月2日
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
2/10 欠佳
2019年11月4日
I and my husband stayed at Rm 636 of Mercure at Stevens Singapore from Oct. 21 to 25. Basically, the hotel facilites are good though room is small as many other hotels are in Singapore. But I was completely disappointed to its housekeeping staff and the hotel management for their respond to my complaint about the lost of my Thai Club membership card in the hotel room that I was staying at. I was even told by the hotel manager on duty for searching my room for my claimed lost card when I was at present in the room of which she implied that I was making up the lost card "story" and denied their duty of taking my card from the card slot of the room on the 2nd day during my stay. This made me so angry and I would never stay at this hotel in the future. If housekeeping staff are not honest, the hotel guests' personal properties will be at risk.
EmilyLam
EmilyLam (4 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2019年10月25日
Checked in experience was bad. Front desk got the credit card to make deposit. After that saying need to wait for 1hour, cuz the room is not ready. After 1hour, they kept asking me to wait. However, they help me transfer to similar level.
真實旅客
2 晚商務旅程
Hotels.com 真實旅客評價
8/10 很好
2019年9月30日
真實旅客
4 晚行程
Expedia 真實旅客評價
8/10 很好
2019年9月20日
check in 時間未如網上所講下午二時可以check in , 問咗要等幾耐,只係答:我地盡快,都係無明確時間表明要等幾耐,結果三點幾先可以cehck in 到,不過態度感覺上還可以的,還好酒店隔離有餐廳.
真實旅客
3 晚行程
Expedia 真實旅客評價
8/10 很好
2019年9月8日
真實旅客
2 晚行程
Expedia 真實旅客評價
10/10 完美
2019年8月14日
Pao Chu
Pao Chu (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2019年8月11日
No like it!
入住時因為系統問題浪費了半個小時以上,嚇人人了!it got the system problem during our check in, too waste our time and scary!
客房服務很差,點個冰塊等一個小時。room service is bad,it took one hour to get our ice cube!