Location was arguably the hotel’s greatest asset but was merely a highlight in what was otherwise a disappointing couples night away.
Staying in the self proclaimed ‘best room in the house’, room 3, first impressions were good.
Entering the room, we noticed a constant flickering from one of the wall lights - unavoidable if you wanted darker, more ambient lighting.
The rainforest shower head had large buildups of grim and dirt hanging from it. Thankfully, having a bathtub in the room, at least provided an alternative option.
We had no towels in the room though - only noticing when needed. This was rectified after a visit to the bar and advising a member of staff.
The kettle had considerable limescale in too, so much so it was visible from the outside.
*Note* ‘Apparently’ overnight guests are entitled to a 10% discount on food and drink bought from the premises. Even though we did sit down for late night desserts and coffee, this was not offered or suggested by the serving staff member - “are you staying with us this evening?” Would have been a simple pre-bill question. The same staff member did however help us with towels.
We found out about the offer later that evening, and highlighted this on check out, the receptionist frankly couldn’t have cared less and insinuated it was our issue and we should have raised it at the time (we didn’t know).
Tried to give some feedback, was offered no empathy or apologies for any inconveniences caused. Customer service lacking.
