羅馬咖啡酒店 - 達卡

Important to note that most of the staff on duty were friendly and very helpful. Security is 100% professional. However: 1. I was surprised to learn that wifi connectivity problems (causing me to miss friends' Xmas dinner invite via WhatsApp) were nothing new to the hotel staff, who acknowledged they've had many guest complaints but apparently didn't fix it, or alert guests about the wifi problem. 2. When other minor problems added up to warrant a conversation with the hotel manager - he was nowhere to be found over three days, and front desk staff said they had no contact information for him (he's new, they said). The manager's #2 was alerted, but when I was told that he - did - show up at hotel, he didn't seem to have time to follow up with me or leave a note. 3. Avoid the hotel restaurant waiter with heavy booze on his breath, as he wasn't sober enough to describe menu items and the wrong order come to my table. Laughable that when I called the waiter out for smelling like alcohol, he said it was coming from the next table - where two Lebanese men were drinking soda (!). Again, I was surprised that other hotel staff were already aware the waiter had a liquor problem. Hey - we all have problems, I don't want anyone to lose their job - maybe consider putting tipsy waiter in the kitchen or back office? Back to the positive: the hotel location is - perfect - and is very well secured. Housekeeping wonderful. Flexible checkout (well, the hotel was virtually empty for Christmas).

It was a decent stay. But checkout was horrible. They tried to make me pay for the hotel in cash. When I had already paid Hotels.com. I show them the confirmation emails. Eventually after 20 min of arguing. A gentleman came from the back. I showed him the emails and my bank account. He said email confirmation and you can go. But to go through that sucked. Security coming from everywhere treating you like you can't pay. But it wasn't bad up until that point.

The hotel is good but there are better ones nearby for the same price. Two big problems for me: 1. the wifi is a joke, almost impossible to use (see picture attached, 0.07 MBS speed has got to be the worse wifi in Senegal); 2. the staff don't seem to care, i.e. no service orientation. The receptionist spent a lot of time chatting to her friend in wolof and could care less for the guests. Too bad.

There is only one iron for the whole hotel which is very inconvenient. Need to get more! Otherwise staff and service are very good!

For your information, no rooms available on 17 th may inspite of confirm booking so I had a hard time to look for another hotel and waisted 2 hours to get a room in other hotel so I am not happy with services after booking and paying by credit card.