Lençóis de baixa qualidade. Porta sem bateria ficamos 1 hora esperando.
Amenidades que não fazem espumas. Shampoo e shower gel de péssima qualidade.
Eduardo
Eduardo (6 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月21日
Majestic Mirage made this trip my best vacation so far. They have extremely friendly staff members and there is a lot to eat and drink. A proper definition of all-inclusive.
Olatunji Ayodeji
Olatunji Ayodeji (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
MUST VISIT WONT BE DISAPPOINTED
Our trip was amazing, me and my wife enjoyed the wonderful customer service. And the resort is just beautiful period. We will definitely be back. This resort even gives you your own butler. Amazing
Ricardo
Ricardo (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月17日
NOT food safe!
The resort looks and feels amazing. From the moment you walk into the Lobby you think you've arrived at paradise! However, this soon wares off if you are a vegetarian or have any allergies. Food service, both in the buffet and in all a la carte restaurants is terrible. Nothing is labelled and when asking staff, they have no clue how to help you. Menu's have a separate vegetarian and gluten-free section BUT, the items here are not actually gluten-free!
If we hadn't complained and got the attention of senior management we would have suffered and been limited to just salads!
After complaining, senior managers supervised chefs and crafted dishes not on the menu.
Cross contamination is widespread with utensils being used randomly for all foods.
Breakfast omelettes were a minefield with the chef using one spoon to both scoop up ingredients and mix/beat eggs. We had to ask for our omelette to be prepared and cooked separately using different utensils and pan.
There were some great staff members who were super helpful (Ana Maria, Noemi). Most others were only providing service in response to tips.
Butler service was a gimic and ours was pretty useless... they were, again, chasing tips!
Ketan
Ketan (11 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月7日
Andre Felfeli
Andre Felfeli (10 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
Resort excelente no Bávaro! Ótima opção!!!
Excelente! Um dos melhores resorts em Punta Cana. Instalações modernas e bastante amplas, ótimo espaço na praia. Comida e bebidas de boa qualidade amplamente disponíveis. Ótimas instalações / facilidades para crianças. Valeu a pena, foi uma ótima estadia.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年10月26日
A fantastic resort and location, overall great
A fantastic resort and location and overall a great experience.
A few items which did not detract from the overall experience but could be improved;
1. Our personal butler was not the most attentive and made several errors during our stay, like forgetting to book a dinner reservation that we asked for 3 times and not delivering on a few other service promises. However, each time the error was corrected by another staff member when they became aware of it. So despite some frustration, no damage done.
2. The rooms all seemed to have trouble with the high humidity, i.e. moldy smell and difficulties with condensation. We were given an in-room de-humidifier which helped somewhat but this is probably a bigger issue to be solved.
Tom
Tom (4 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月14日
Pick a different hotel
Please do not book this hotel! We couldn’t find the driver for the hotel’s transportation company at the airport. We tried calling several times, but there was no answer and he wasn’t at the place he told us to meet him. We finally found another driver to take us.
The entrance to the hotel is beautiful, but it is downhill from there. The promised butler service was nonexistent. There were roaches inside and outside. The food at the restaurants and room service was terrible! See picture below. I ordered a beef cheeseburger. I have no idea what they brought.
Please pick a different hotel! The beach and the ocean or perfect, but find a different place to stay.
KRISTEN
KRISTEN (5 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月30日
Zaida
Zaida (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月25日
This was an amazing experience. My wife and I visited majestic ten years ago and we loved our experience then and definitely did this time. They offer so much more now. We’re already planning a return!
Ron
Ron (4 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
From the check in to check out all the staff are attentive. Our butler (Junior) is awesome. He always makes sure that we are ok. He also surprise us an arrangement in our room. We sure we will come back to Majestic Mirage.
Zerina
Zerina (4 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月25日
El hotel en general es muy lindo la comida excelente
El mayordomo regular,
No nos subieron de categoría siendo VIP y Gold
Los bares no todos tiene los mismos licores y no todos son bebidas premium
El restaurante Japonés a otro nivel👍
Las actividades regular
Alexander
Alexander (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月25日
This was my first time staying at an all inclusive and it was everything and more! It was an incredible dream like experience! The staff were incredible and kind and wonderful! My butler was fantastic and super personable! The resort, beach, restaurants and entertainment was top notch! I am definitely going to return! I feel that I was spoiled at the Mirage and other resorts may pale in comparison
Erin
Erin (5 晚友伴旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月24日
The butler was very helpful!
Mayra
Mayra (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
We had an amazing stay at the Majestic Mirage. Although our visit coincide with the start of their planned shut down for renovation of the property, we still go to enjoy a lot of the resorts' services and amazing staff. I would definitely recommend this resort for any families future stay at Punta Cana.
Nguyen
Nguyen (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
Overall the resort is wonderful. The staff members make you feel at home. Pablo our butler and Gridel the bar tender were amazing! We hope to try and back when there isn’t any construction being done.
Griselly
Griselly (5 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月24日
Misty
Misty (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
I liked everything about the property, specifically the kindness of the staff. Please take single bills to tip, they don’t ask for tips but they truly deserve it. They accommodate your every need without question, it’s unreal the amazing service in this hotel. This is a real 5 star hotel
Yerandy
Yerandy (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月24日
Mary C
Mary C (4 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年8月24日
Staff is wonserful.
Milton
Milton (5 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月23日
Me encantó mucho el resort y gracias a todo el staff que nos atendieron estos días que estuve allí con mi familia.
Laura Cristina
Laura Cristina (4 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月23日
Cockroaches in rooms, facility is under construction and is noisy, breakfast was terrible, way overpriced. More like a 2 star than a 5 star resort.