The air conditioning stopped working when the electricity went out. I would never stay at this hotel again because you don't have a generator.
Vincent
Vincent (1 晚商務旅程)
Expedia 真實旅客評價
4/10 一般
2022年12月3日
Paid twice: to hotels.com and to the hotel 😳
The hotel claimed that hotels.com did not transfer money to them despite me showing them the receipt and my bank statement. They made me pay again after a back and forth discussion involving many phone calls.
Hotels.com needs to check the deals they make with certain hotels… and how would I get my money back?
Janvier
Janvier (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年8月21日
Kivo
Kivo (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2021年8月15日
philippe
philippe (5 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2021年1月8日
The rooms are good. Was rather disappointed by the breakfast service. The checkin was super excellent.
真實旅客
2 晚商務旅程
Orbitz 真實旅客評價
6/10 不錯
2019年4月1日
Some good, some bad
There was some good and bad.
1. They were good at replying to emails
2. but the shuttle they confirmed wasn't provided
3. Co-owner was at airport and sat with me until her husband came to pick us up
4. Staff were helpful but sometimes too aggressive on trying to be helpful
5. Wifi, bed, and shower are very good
6. Check-in employee said "10min" and my passport would be brought to my room. I forgot until I'd gone to the airport to leave, so they had to bring it to me, which was nice but took forever--2x longer than my taxi ride had taken, and nearly missed flight.
7. Hotel isn't near anything but is beautiful
8. They're friendly but a bit disorganized and emails to owners don't get relayed to staff for things like airport pick-up.
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2019年1月1日
Hôtel bien situé dans un quartier résidentiel donc calme,
Le centre ville est accessible à pieds en 20min
Chambre 118 très confortable, avec vue imprenable sur Bujumbura!
Dommage pour le manque de prise et l'eau dans la salle de bain, pas très très chaude - tiède au mieux!
Restaurant au dernier étage vraiment agréable, tarifs raisonnables et portions généreuses surtout pour le petit déjeuner.
Le personnel est aux petits soins et s'adapte à vos demandes. Félicitations à tout le personnel mentions spéciales à Alex, Irène, au restaurant et Ildephonse à la réception :)
Est ce que je reviendrai séjourner au Mount Zion? oui avec grand plaisir!
真實旅客
2 晚行程
Expedia 真實旅客評價
4/10 一般
2018年11月12日
The mini fridge in the room was broken, the complementary breakfast was not complementary, and the WiFi didn’t work in the room.
There was also a big hole in the mosquito netting.
Sean
Sean (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2017年12月7日
Thomas
Thomas (5 晚商務旅程)
Hotels.com 真實旅客評價
6/10 不錯
2017年11月19日
Nice architecture, nice lobby and facilities, and very nice terrace and view, though some rooms may need a slight upgrade and cannot be rated 4 stars (e.g. fixtures and plumbing require some improvement). However, the nice service made up for shortfalls.