The location was convenient, and the family-friendly atmosphere felt welcoming. We stayed in a spacious suite, which was perfect for our needs. The front desk staff was friendly, and the housekeeping team was courteous. Breakfast was a highlight with delicious options, though no high chairs were available; thankfully, we had our stroller.
However, there were significant issues. The hallways, particularly on the third floor near the elevator, had an unpleasant smell like vomit that lingered for two days, leaving a poor impression. Our suite faced the street rather than the rear water area. While it was quiet, it would have been nice if we had been asked about our view preference at booking or check-in.
The parking fee was disappointing. At $25 per day plus tax, it totaled nearly $54 for our two-night stay. This felt like a hidden charge, especially for a hotel of this caliber, and it should have been included or clearly communicated upfront.
The biggest frustration was our crib request. We contacted the hotel a day before arrival, and while they confirmed our request, their reply oddly mentioned that pets weren’t allowed, which was confusing since we were asking for a crib for our baby. Despite their assurance, no crib was provided.
While there were positives, the lack of attention to detail and communication, along with hidden fees, made our stay less enjoyable than expected.