The property was well maintained and clean. Could use a light renovation to address the daily wear and tear and update some furnishings in the room.
真實旅客
3 晚家庭旅程
10/10
Arti
3 晚行程
8/10
Beautiful place!! Most staff was very helpful. AC in the room would not go below 68°. We requested a fan and a dehumidifier. These items helped tremendously. I wish there were more seafood selections as well as salads. If you like beef, they have you covered. Beach is gorgeous! Watch out for the coral. There are sandy sections.
Melissa
4 晚友伴旅程
10/10
Love it
Ignacio Figueroa
4 晚行程
4/10
Staff rude and unhelpful. Food is average at best, drinks are bad and we found dirty underpants in our room from the previous guests accompanied by cockroaches. We stayed in a $1000 / night 2 story villa.
Mike
4 晚浪漫旅程
4/10
Giving a 2/5 for only one reason.
Everything was great except for the fact that they seem to not monitor who they allow onto the beach to sell goods to resort residents. Me and wife were on our honeymoon and basically got robbed twice. The first guy cme up with an iguana and asked us to hold it took a picture and then demanded 5000RD. The next guy came on our last day and after convincing us that the price would only be $36 usd he charged me $64 and ran off. Both were with the same company sporting yellow polos and blue under shirts. Your guests are here to relax in a beautiful setting, not be constantly heckled for money and potentially robbed by workers taking advantage of a language barrier. This is absolutely unacceptable. This completely ruined our trip knowing that i had tipped well all over the resort only to he robbed, the hotel should be ashamed.
Samuel
4 晚浪漫旅程
10/10
Excellent property with highly professional and courteous staff. Awesome French restaurant and Steakhouse. Highly recommend the property for a nice relaxing vacation.
Ronald Mark
4 晚友伴旅程
10/10
My wife and I had a very relaxing 7 days at Excellence El Carmen. We’re very easy to please. So we have no complaints whatsoever. The food was the best we’ve ever had at an all-inclusive, and the staff was very friendly and helpful. The buildings are starting to show their age a bit, but that’s to be expected from any resort of this age. Everything was super clean though, and the grounds were beautifully landscaped and well kept. We would highly recommend Excellence El Carmen, and look forward to going there again someday.
Charles Richard
6 晚浪漫旅程
10/10
Really a nice place to stay
Doug
7 晚浪漫旅程
10/10
Great property!! Me and my wife have been there 3 times and its always great!!
Joshua Alberto
3 晚浪漫旅程
8/10
Frank
5 晚行程
10/10
The report was amazing - quiet and not crowded at all. There were a few bumps in the road but nothing major. One of the room pillows had mold on it and there were some inconsistencies with the wait staff on what was available versus what was not but OVERALL, an amazing place with amazing people!
Jackie
4 晚家庭旅程
10/10
Great property! Food was great and the service from the staff was wonderful. Highly recommend this property!
Cameron
5 晚家庭旅程
10/10
Bruno
6 晚行程
10/10
I had stayed at this property 5 years ago, enjoyed it again! There were a few elements that had changed such as in room thermostats that wouldn’t let you go below 68 and noticed a few items needing repair but overall still great, quiet and beautiful landscape.
Laura
4 晚友伴旅程
10/10
Jiabao
6 晚行程
10/10
Aric
3 晚行程
10/10
Wonderful all inclusive hotel. All staff was friendly and service was great. Beach was clean and swimming pool was heated!
Tony
4 晚行程
10/10
We love the resort and all the service people. The noise gets a bit much around the pool at noon when the water exercises start, but that's when we leave for lunch. The variety of restaurants and food quality is excellent. The service people are exceptionally friendly. We have been to el Carmen 5 times and plan to return. The concierge arranged the renting of a golf cart for my wife who found it taxing to walk around the resort this time. We are in our eighties. The only difficult times we had were at the airport. However, the porters at the Punta Cana airport are very helpful. Getting off the plane and packed into a bus is a bit daunting, and so is getting on the plane. Punta Cana dose not have convenient walkable ramps from the gates to the plane.
R. Paluch